Team Leader _ Service Desk

Your responsibilities as Team Leader of Service Desk department will be:

People Management:
- Support functional lead with team and workload management
- Coach and supervise team members
- Coordinate team based training, personnel forecasting, peer appraisal, scheduling, interviewing, identification of non-monetary awards and gathering of team performance statistics

Performance & Service Management:
- Management of all Service Desk processes / services
- Monitor and manage day-to-day processes
- Improve the existing relationship with the business partners
- Ensure established processes, policies, and procedures are followed by all SSC personnel as well as identify and communicate to SSC leadership when KPIs and SLAs are not followed by the business lines
- Work with other team leaders to plan and allocate team resources and to resolve technical problems

Continuous Improvement:
- Establish goals, objectives, and KPIs for improvement in processes and service quality while monitoring key areas to ensure compliance
- Develop/improve policies and procedures to standardize processes for continued improvement
- Identify opportunities to utilize new technologies and/or processes that will allow us to form better partnerships with customers and other industry-related companies/associations

Technical Standards / Compliance:
- Manage the external and the internal auditing requirements, ensuring timely and complete service is provided to them

- University degree in Management, Business, Finance, Accounting, or related field
- SAP knowledge is an advantage
- Basic computer and MS-office knowledge required
- Finance and accounting knowledge and experience preferred
- Advanced English language
- Knowledge of other languages is an advantage (German, French)

- Leading and motivating teams experience preferred
- Strong team player with the ability to meet strict deadlines
- Effective written and oral communication skills
- Highly organized and keen on detail
- Ability to plan, assign and direct work
- Excellent analytical and interpersonal skills
- Excellent communication skills

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Management, Business, Finance, Accounting, or related field

English - Upper intermediate (B2)

As the European SSC for LafargeHolcim our employees can develop their profession in many aspects:
- Daily usage of English language (+ opportunity to learn more languages)
- Develop the technical and soft skills
- Be a part of process improvements
- Improve people management skills

And be motivated with additional benefits and development plan for each employee:
- Social events and teambuildings
- Sports activities and Multisport card
- Support for local communities and volunteering
- Eco- friendly office
- Fruit days
- Supporting of healthy lifestyle
- Modern Office in the center of Košice
- Discounts at restaurants
- Possibility of Home office
- Possibility for career growth
- Training and development possibilities - soft skills and hard skills
- Language courses
- Young working team
- Referral program