Helpdesk Agent with French or Arabic

Role Purpose
The Helpdesk Agent reports into the Helpdesk Customer Experience Manager and is responsible for managing contacts received within the Trouble ticketing tool. His/her main responsibility is to resolve issues and answer inquiries received in timely and professional manner.

What this job involves
- Receive, handle and resolve Client contacts submitted within the internal tool
- Liaise with clients and appropriate vendors using the available communication channels – phone, e-mail, internal tools
- Response with effective, clear and professional written and oral communication
- Take ownership of a particular region to support local teams in their transition to remote handling of specific Trouble tickets. & Implement client driven initiatives and guidelines that improve end user experience.
- Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
- Participate in creation of SOPs and other documents improving day-to-day workflow of other team members.
- Continually improve, simplify and innovate the current worksheets and processes
- Liaise with Customers for special requirements, maintaining request forms operational and up-to-date
- Provide feedback and follow-ups on recurring issues
- KPI Reporting and alignment across EMEA
- All other tasks/ duties as required

What you can expect from us :

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

If you consider yourself a suitable candidate then please send your CV and Motivation letter by e-mail to: [email protected] or apply directly https://jll.wd1.myworkdayjobs.com/jllcareers/job/Bratislava-SVK/Helpdesk-Agent_REQ97329

We will only contact those candidates that meet our requirements. Thank you.