Soft Services Manager

The Soft Services Manager role is primarily intended to ensure the high quality and consistent delivery of soft services. The Soft Services Manager will have specific responsibility for the management of certain vendor relationships services across the area, and responsibility for ensuring that the Integrated Facilities Management team is consistent in quality and delivery, solutions and all arrangements around soft services provision. To achieve this, the Soft Services Manager will work very closely with the onsite delivery teams. The Soft Services Manager is expected to seek and identify best practice from across the wider JLL and the FM industry, in order to grow and develop service delivery with the areas of responsibility.

What his job involves:
1. Management of the vendor relationship for Business Services. Service provision includes:
• Mail and courier operations
• Reprographics
• Ownership of copy areas
• First line support for printers

2. Management of the vendor relationship for Cleaning, Waste & Recycling. Service provision includes:
• Cleaning & housekeeping operations
• Periodical cleaning
• Waste disposal and recycling services
• Various ancillary services under the scope of the contracts, including for example laundry, pest control, which may change from time to time

3. Management of the vendor relationship for Stationery & Office Supplies. Service provision includes:
• Core and non-core stationery
• Non-standard requests for office equipment, inclusive of ergonomic solutions


The Soft Services Manager is responsible for ensuring that the vendor is managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators and Service Level Agreements.
In all instances, the Soft Services manager is responsible for working closely with the onsite delivery teams to ensure that:
• Full compliance to Environmental Health and Safety regulations is continuously achieved
• Services are managed and delivered consistently across the portfolio of sites
• New sites are seamlessly mobilised, working closely with the Sourcing Manager
• Vendor is managed in line with the IFM (Integrated Facilities Management) vendor management process
• Vendor is managed strictly in line with both IFM and client contract, and associated agreed Key Performance Indicators and Service Level Agreements.
• Reporting flows through from the vendors to the IFM team in accordance with IFM and client requirements
• Budgets and all financial requirements flow through from the vendors to the IFM team in accordance with IFM and client requirements
• Key relationships are built with Facility Managers and Office Service Coordinators across the IFM team in order to ensure delivery goals are met

The Soft Services Manager will also be expected to lead in ensuring the consistency and quality of all other Global Real Estate & Facilities offered soft services.
• Services/products offered in tea points
• Services/products offered in copy areas
• Provision of standard products in meeting rooms

What you can expect from us
• You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today!

If you consider yourself a suitable candidate then please send your CV and Motivation letter by e-mail to: [email protected]

We will only contact those candidates that meet our requirements. Thank you.