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Helpdesk Project Coordinator
Jones Lang LaSalle s. r. o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
asap
asap
Wage (gross)
1 500 EUR/monthmin. 1500 euro gross based on experience
1 500 EUR/monthmin. 1500 euro gross based on experience
Information about the position
Job description, responsibilities and duties
The Helpdesk Project Coordinator reports to the Helpdesk Manager and is responsible for managing regional and global projects to improve the Helpdesk team’s service delivery and day-to-day activity. His/her main responsibility is to ensure a continuous standardization and improvement of internal processes, as well as an active participation on regional and global programs and projects.
What this job involves
• Take ownership of projects to support the continuous process improvement & implement customer driven initiatives and guidelines, with views to improve end-user experience
• Maintain and monitor project plans, project schedules, timelines, budgets, goals and strategies
• Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project
• Participate in creation of Standardized Operational Procedures
• KPI Reporting and alignment across EMEA
• Develop and maintain a data collection system
• Provide analytical support to improve results
• Organize, attend, participate and document stakeholder meetings
• Provide administrative support as needed
• All other tasks/ duties as required
What this job involves
• Take ownership of projects to support the continuous process improvement & implement customer driven initiatives and guidelines, with views to improve end-user experience
• Maintain and monitor project plans, project schedules, timelines, budgets, goals and strategies
• Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project
• Participate in creation of Standardized Operational Procedures
• KPI Reporting and alignment across EMEA
• Develop and maintain a data collection system
• Provide analytical support to improve results
• Organize, attend, participate and document stakeholder meetings
• Provide administrative support as needed
• All other tasks/ duties as required
Employee perks, benefits
What you can expect from us
• You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
• You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Information about the selection process
If you consider yourself a suitable candidate then please send your CV and Motivation letter in English language by e-mail to: [email protected] or register directly at https://jll.wd1.myworkdayjobs.com/jllcareers/job/Bratislava-SVK/Helpdesk-Project-Coordinator_REQ89019
We will only contact those candidates that meet our requirements. Thank you.
We will only contact those candidates that meet our requirements. Thank you.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1)
Other knowledge
Microsoft Excel - Advanced
Microsoft PowerPoint - Advanced
Microsoft Outlook - Advanced
Microsoft Word - Advanced
Microsoft PowerPoint - Advanced
Microsoft Outlook - Advanced
Microsoft Word - Advanced
Driving licence
B
Personality requirements and skills
Sounds like you? To apply you need to have:
• Languages: Fluent English is Essential · Second EU Language is preferred (DE / ITA / ES / FR)
• 2 years minimum in a customer facing environment required – Support care and/or Customer service are preferred
• Experience in project management preferred
• Process improvement experience preferred
• Basic technical knowledge is an advantage
• Desire to expand skills into new areas
• Keen logical thinking and analytical skills, with the ability to understand and empathize with customers
• Strong prioritization and time management skills
• Effective communication skills
• Languages: Fluent English is Essential · Second EU Language is preferred (DE / ITA / ES / FR)
• 2 years minimum in a customer facing environment required – Support care and/or Customer service are preferred
• Experience in project management preferred
• Process improvement experience preferred
• Basic technical knowledge is an advantage
• Desire to expand skills into new areas
• Keen logical thinking and analytical skills, with the ability to understand and empathize with customers
• Strong prioritization and time management skills
• Effective communication skills
Advertiser
Brief description of the company
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Our commitment to business success goes beyond the bottom line. Learn more about how we serve our people, partners and community at jll.sk.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Our commitment to business success goes beyond the bottom line. Learn more about how we serve our people, partners and community at jll.sk.
Number of employees
25-49 employees
ID: 3120681
Posting date: 11.12.2019
2019-12-11
location: Bratislava Position: Customer Support Specialist, Project Manager Company: Jones Lang LaSalle s. r. o.
Basic salary component (gross): 1 500 EUR/month