Quality Manager (Localization Business)

Role and Goal:
The role of Quality Manager is an exciting opportunity for any localization professional from any discipline. The Quality Managers main role is to deep dive into issues that arise and to find the root cause. Issues can be language or engineering quality, productivity, communication or manpower issues.

The resolution will mean working collaboratively with all other functions at JONCKERS, or indeed the customer. There is a wide scope of powers to enable the Quality Manager to resolve problems at an account or company level. The lessons learnt from the Quality Manager’s work can influence the running of Jonckers at many levels so this is a great opportunity for someone who wants to develop into management positions.

The ideal candidate will have more than 5 years’ experience in the localization industry. Project Management experience is an advantage, but so is any team lead role that has exposed the candidate to problem solving and issue management.
 
Responsibilities:

Quality Ownership
As Quality Manager, it’s your responsibility to:
- devise and establish a company's quality procedures, standards and specifications
- define quality processes in conjunction with production staff
- make sure that production processes meet company standards, and ISO 17100 / 18587 standards
- look at ways to reduce waste and increase efficiency
- set up and maintain quality controls and documentation procedures
- monitor performance by gathering relevant data and produce reports to the management
- identify any areas of weakness, recommending and implementing improvements

Quality Management
- The Quality Manager will monitor, support, or actively drive, the resolution of project issues. Gather information of the requirements of any task
- Understand why these requirements were not met.
 Perform Root Cause Analysis
- Create a Corrective Action Plan and monitor completion
- Create a Preventative Action Plan and monitor completion
- Create a lesson learnt report
- Track issues over time to identify trends and create and execute action plans accordingly.

The role of the Quality Manager is also to work actively with Program Managers, to review quality information provided through tools and processes, including but not limited to: Issue Logs, Complaint Tracker, Pilot Project/Test Translation tracker, etc.

Challenging work in an intercultural team
Friendly and supportive team-work
International business environment
An open corporate culture that supports the growth of talents
Personal development and training courses
Competitive remuneration package reflecting skills and experience