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Bilingual (English and Spanish) Customer Service Specialist
IVYMEDIA CORPORATION - TakeTours.com
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
As soon as possible
As soon as possible
Wage (gross)
750 - 850 EUR/monthStarted from 780 Euro (net) + 3.6 Euro food voucher/working day
750 - 850 EUR/monthStarted from 780 Euro (net) + 3.6 Euro food voucher/working day
Information about the position
Job description, responsibilities and duties
Respond to all customer inquiries via telephone, live chat and e-mail providing information about products and services.
Confirm reservations with our service providers and notify customers of any updates with their itinerary in a timely manner.
Adhere to company's scripts and best practices when dealing with customer and agents.
Maintain a close relationship with our service providers and solve any issues related to the booking process.
Promptly resolve service issues and complaints in a timely manner.
Keep accurate records of all customer interactions, transactions, and all steps that were taken.
Other duties as assigned.
Confirm reservations with our service providers and notify customers of any updates with their itinerary in a timely manner.
Adhere to company's scripts and best practices when dealing with customer and agents.
Maintain a close relationship with our service providers and solve any issues related to the booking process.
Promptly resolve service issues and complaints in a timely manner.
Keep accurate records of all customer interactions, transactions, and all steps that were taken.
Other duties as assigned.
Employee perks, benefits
5 day work week
Competitive annual salary
Exposure to travel industry
Friendly international working environment
Modern offices with free staff parking
Snacks and coffee paid for by the company
Competitive annual salary
Exposure to travel industry
Friendly international working environment
Modern offices with free staff parking
Snacks and coffee paid for by the company
Information about the selection process
Please send CV to [email protected] and contact this email for interview.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) or Spanish - Upper intermediate (B2) or Chinese - Upper intermediate (B2)
Other knowledge
Microsoft Outlook - Basic
Microsoft Excel - Basic
Microsoft Word - Basic
Microsoft Windows - Basic
Microsoft Excel - Basic
Microsoft Word - Basic
Microsoft Windows - Basic
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Service-oriented, friendly, and caring attitude with the intention of satisfying the customer 100%.
The ability to assess customer needs, meet quality standards for services, and evaluate customers’ satisfaction.
Excellent English and/or Spanish communication skills (written and verbal) required.
Excellent organizational skills required.
Experience in a customer service environment is a plus, but not necessary.
Need to be detail orientated and be able to multitask.
Ability to work well in a team.
Dependability (must have a clear attendance record and reliable on time reporting for work).
Able to work rotating shifts including at least one day of the weekends, and bank holidays.
The ability to assess customer needs, meet quality standards for services, and evaluate customers’ satisfaction.
Excellent English and/or Spanish communication skills (written and verbal) required.
Excellent organizational skills required.
Experience in a customer service environment is a plus, but not necessary.
Need to be detail orientated and be able to multitask.
Ability to work well in a team.
Dependability (must have a clear attendance record and reliable on time reporting for work).
Able to work rotating shifts including at least one day of the weekends, and bank holidays.
Advertiser
Brief description of the company
GotoBus.com and TakeTours.com are leading US-based online marketplaces for inter-city bus travel, tours, sightseeing, vacation packages, shows, and hotels. GotoBus.com is an online booking system that allows travelers to quickly compare bus schedules, prices, and pickup/drop-off locations for over 100 bus companies in the United States. TakeTours.com is one of the fastest-growing ticketing service for worldwide bus tours and vacation packages on the Internet. The multinational staff located throughout the world, provides a first -rate reservation service that uniquely combines local knowledge and local connections to provide the best travel deals to our customers.
GotoBus® and TakeTours® are federally registered trademarks of IvyMedia Corporation.
GotoBus® and TakeTours® are federally registered trademarks of IvyMedia Corporation.
ID: 3691763
Posting date: 11.6.2019
2019-06-11
location: Bratislava Position: Customer Support Specialist Company: IVYMEDIA CORPORATION - TakeTours.com
Basic wage component (gross) and other rewards: 750 - 850 EUR/monthStarted from 780 Euro (net) + 3.6 Euro food voucher/working day