Software support specialist L2/L3

Join us to take ownership of level 2 support in our team.

ESSENTIAL FUNCTIONS
● Provide engineering expertise to fix, modify and engineer software solutions and
configurations, to ensure that the product/solution performs within efficient design
specifications.
● Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
● Analyze production issues from the business and application/code perspective and outlines corrective actions.
● Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
● Contribute in meeting various SLA’s and critical metrics to guarantee that tasks are
completed on time and the delivery timelines meet the quality targets of the organization.
● Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.
● To take ownership to researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
● Track the reported issues and provide periodical reports for customer as well as internal
management teams.
● Contribute to software quality improvement : use past incidents to suggest new or improved test cases to QA and dev team

- Flexible working hours
- Regular team-buildings
- DDS
- Christmas bonus
- Holiday voucher
- Trips to Lyon, France
- Additional holidays during Christmas