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Project Support Specialist
IQVIA RDS Slovakia, s. r. o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
1 300 EUR/monthOur offer to you may be higher based on your experience.
1 300 EUR/monthOur offer to you may be higher based on your experience.
Information about the position
Job description, responsibilities and duties
➢ Advanced content/data entry
o Digitization of complex paper documents
➢ Final Tier of QC
o Final verification of content/data accuracy prior to submission to regulatory board
➢ Project Management Support, including but not limited to:
o System user access control
o Manage project activity in task management system
o Maintain project documentation
o Prepare and manage regulatory submissions and communications
o Trial closeout process
o Communicate and provide clients with appropriate documentation and data
➢ Helpdesk support
o Interact directly with customers to identify problems, replicate them, and troubleshoot for root cause.
o Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems
➢ Client communications
o Email & status calls
Essential Functions
• Establish new processes and improve upon existing processes related to project support.
• Manage the set up and maintenance of all project documentation files and records according to the scope of work and SOPs.
• Create and coordinate all information and communications for assigned projects.
• Develop training materials related to new project deliverables.
• Update and maintain internal databases, tracking systems and project plans with project specific information.
• Prepare, analyze and distribute status, tracking and costs of specific project deliverables.
• Prepare presentation materials for meetings and project summary data.
• Create and establish SOPs and procedures for specific tasks assigned to a project.
• Coordinate project team and customer meetings, identifying and planning appropriate medium (Web, telecom, face to face) and ensuring arrangements are handled appropriately. Determine and plan all meeting requirements in advance.
• Take and record minutes, notes and actions at assigned meetings, distribute and follow up accordingly.
• Create and track project timelines
• Coordinate with other project support staff within and across the organization to identify and consolidate support processes.
• Will serve as primary backup contact for internal project team and for external stakeholders/customers as designated by project manager.
• Will undertake project management activities as directed by project manager
• Train and mentor more junior project support staff.
Essential Functions
• Establish new processes and improve upon existing processes related to project support.
• Manage the set up and maintenance of all project documentation files and records according to the scope of work and SOPs.
• Create and coordinate all information and communications for assigned projects.
• Develop training materials related to new project deliverables.
• Update and maintain internal databases, tracking systems and project plans with project specific information.
• Prepare, analyze and distribute status, tracking and costs of specific project deliverables.
• Prepare presentation materials for meetings and project summary data.
• Create and establish SOPs and procedures for specific tasks assigned to a project.
• Coordinate project team and customer meetings, identifying and planning appropriate medium (Web, telecom, face to face) and ensuring arrangements are handled appropriately. Determine and plan all meeting requirements in advance.
• Take and record minutes, notes and actions at assigned meetings, distribute and follow up accordingly.
• Create and track project timelines
• Coordinate with other project support staff within and across the organization to identify and consolidate support processes.
• Will serve as primary backup contact for internal project team and for external stakeholders/customers as designated by project manager.
• Will undertake project management activities as directed by project manager
• Train and mentor more junior project support staff.
• Establish new processes and improve upon existing processes related to project support.
• Manage the set up and maintenance of all project documentation files and records according to the scope of work and SOPs.
• Create and coordinate all information and communications for assigned projects.
• Develop training materials related to new project deliverables.
• Update and maintain internal databases, tracking systems and project plans with project specific information.
• Prepare, analyze and distribute status, tracking and costs of specific project deliverables.
• Prepare presentation materials for meetings and project summary data.
• Create and establish SOPs and procedures for specific tasks assigned to a project.
• Coordinate project team and customer meetings, identifying and planning appropriate medium (Web, telecom, face to face) and ensuring arrangements are handled appropriately. Determine and plan all meeting requirements in advance.
• Take and record minutes, notes and actions at assigned meetings, distribute and follow up accordingly.
• Create and track project timelines
• Coordinate with other project support staff within and across the organization to identify and consolidate support processes.
• Will serve as primary backup contact for internal project team and for external stakeholders/customers as designated by project manager.
• Will undertake project management activities as directed by project manager
• Train and mentor more junior project support staff.
o Digitization of complex paper documents
➢ Final Tier of QC
o Final verification of content/data accuracy prior to submission to regulatory board
➢ Project Management Support, including but not limited to:
o System user access control
o Manage project activity in task management system
o Maintain project documentation
o Prepare and manage regulatory submissions and communications
o Trial closeout process
o Communicate and provide clients with appropriate documentation and data
➢ Helpdesk support
o Interact directly with customers to identify problems, replicate them, and troubleshoot for root cause.
o Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems
➢ Client communications
o Email & status calls
Essential Functions
• Establish new processes and improve upon existing processes related to project support.
• Manage the set up and maintenance of all project documentation files and records according to the scope of work and SOPs.
• Create and coordinate all information and communications for assigned projects.
• Develop training materials related to new project deliverables.
• Update and maintain internal databases, tracking systems and project plans with project specific information.
• Prepare, analyze and distribute status, tracking and costs of specific project deliverables.
• Prepare presentation materials for meetings and project summary data.
• Create and establish SOPs and procedures for specific tasks assigned to a project.
• Coordinate project team and customer meetings, identifying and planning appropriate medium (Web, telecom, face to face) and ensuring arrangements are handled appropriately. Determine and plan all meeting requirements in advance.
• Take and record minutes, notes and actions at assigned meetings, distribute and follow up accordingly.
• Create and track project timelines
• Coordinate with other project support staff within and across the organization to identify and consolidate support processes.
• Will serve as primary backup contact for internal project team and for external stakeholders/customers as designated by project manager.
• Will undertake project management activities as directed by project manager
• Train and mentor more junior project support staff.
Essential Functions
• Establish new processes and improve upon existing processes related to project support.
• Manage the set up and maintenance of all project documentation files and records according to the scope of work and SOPs.
• Create and coordinate all information and communications for assigned projects.
• Develop training materials related to new project deliverables.
• Update and maintain internal databases, tracking systems and project plans with project specific information.
• Prepare, analyze and distribute status, tracking and costs of specific project deliverables.
• Prepare presentation materials for meetings and project summary data.
• Create and establish SOPs and procedures for specific tasks assigned to a project.
• Coordinate project team and customer meetings, identifying and planning appropriate medium (Web, telecom, face to face) and ensuring arrangements are handled appropriately. Determine and plan all meeting requirements in advance.
• Take and record minutes, notes and actions at assigned meetings, distribute and follow up accordingly.
• Create and track project timelines
• Coordinate with other project support staff within and across the organization to identify and consolidate support processes.
• Will serve as primary backup contact for internal project team and for external stakeholders/customers as designated by project manager.
• Will undertake project management activities as directed by project manager
• Train and mentor more junior project support staff.
• Establish new processes and improve upon existing processes related to project support.
• Manage the set up and maintenance of all project documentation files and records according to the scope of work and SOPs.
• Create and coordinate all information and communications for assigned projects.
• Develop training materials related to new project deliverables.
• Update and maintain internal databases, tracking systems and project plans with project specific information.
• Prepare, analyze and distribute status, tracking and costs of specific project deliverables.
• Prepare presentation materials for meetings and project summary data.
• Create and establish SOPs and procedures for specific tasks assigned to a project.
• Coordinate project team and customer meetings, identifying and planning appropriate medium (Web, telecom, face to face) and ensuring arrangements are handled appropriately. Determine and plan all meeting requirements in advance.
• Take and record minutes, notes and actions at assigned meetings, distribute and follow up accordingly.
• Create and track project timelines
• Coordinate with other project support staff within and across the organization to identify and consolidate support processes.
• Will serve as primary backup contact for internal project team and for external stakeholders/customers as designated by project manager.
• Will undertake project management activities as directed by project manager
• Train and mentor more junior project support staff.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1)
Personality requirements and skills
• Bachelor's Degree
• One year of related experience or
• Equivalent combination of education, training and experience
• Strong communication and interpersonal skills
• Above average problem solving skills
• Results and detail-oriented approach to work delivery and output
• Ability to work under minimal supervision
• Advanced level software and computer skills, including MS Office applications
• Ability to establish and maintain effective working relationships with coworkers, managers and clients
• Ability to prioritize, actively seek input and problem solve
• Ability to work independently and manage time efficiently
• Above average organizational skills
• One year of related experience or
• Equivalent combination of education, training and experience
• Strong communication and interpersonal skills
• Above average problem solving skills
• Results and detail-oriented approach to work delivery and output
• Ability to work under minimal supervision
• Advanced level software and computer skills, including MS Office applications
• Ability to establish and maintain effective working relationships with coworkers, managers and clients
• Ability to prioritize, actively seek input and problem solve
• Ability to work independently and manage time efficiently
• Above average organizational skills
Advertiser
Brief description of the company
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offices a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™
Number of employees
1000 and more employees
ID: 3950229
Posting date: 14.9.2020
2020-09-14
location: Bratislava Position: Administrative Worker, Official, Customer Support Specialist, Regulatory Affairs Specialist, Web Designer Company: IQVIA RDS Slovakia, s. r. o.
Basic salary component (gross): 1 300 EUR/month