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Product Tech Advisor
IQVIA RDS Slovakia, s. r. o.
Place of work
Vajnorská 100, Bratislava
Vajnorská 100, Bratislava
Contract type
full-time
full-time
Wage (gross)
Min. salary: 1500 EUR gross/month (based on experience)
Min. salary: 1500 EUR gross/month (based on experience)
Information about the position
Job description, responsibilities and duties
Purpose
The primary purpose of this position is to provide end-user support of IQVIA global OpenText Content Server ECM (electronic content management) environments, Wingspan eTMF environments and related applications. Team members in this role may periodically participate in and/or lead projects required for ongoing implementation, adoption and maintenance of systems.
Responsibilities
• Provide assistance to internal and external users through a variety of communications tools including telephone, e-mail and instant messenger
• Using a customer oriented approach, manage user support tickets through their life-cycle while working collaboratively with other support functions
• Perform root cause analysis of problems, execute functions necessary to resolve them and escalate as necessary
• Perform system administration tasks
• May perform exports and data transfers as required for completed projects
• Answer general customer queries related to usage of the system.
• May participate in and/or lead activities required for systems lifecycle management—such as tracking defects
• Advise users and other support personnel on using systems in compliance with SOPs and usage guidelines
• Collaborate within the team, with other support functions and with business partners
• May participate in and lead special projects as directed by team leadership
• Adhere to prescribed training, policies and support procedures
• Actively participate in and/or facilitate team meetings
• Contribute ideas for improved operational quality and efficiency
The primary purpose of this position is to provide end-user support of IQVIA global OpenText Content Server ECM (electronic content management) environments, Wingspan eTMF environments and related applications. Team members in this role may periodically participate in and/or lead projects required for ongoing implementation, adoption and maintenance of systems.
Responsibilities
• Provide assistance to internal and external users through a variety of communications tools including telephone, e-mail and instant messenger
• Using a customer oriented approach, manage user support tickets through their life-cycle while working collaboratively with other support functions
• Perform root cause analysis of problems, execute functions necessary to resolve them and escalate as necessary
• Perform system administration tasks
• May perform exports and data transfers as required for completed projects
• Answer general customer queries related to usage of the system.
• May participate in and/or lead activities required for systems lifecycle management—such as tracking defects
• Advise users and other support personnel on using systems in compliance with SOPs and usage guidelines
• Collaborate within the team, with other support functions and with business partners
• May participate in and lead special projects as directed by team leadership
• Adhere to prescribed training, policies and support procedures
• Actively participate in and/or facilitate team meetings
• Contribute ideas for improved operational quality and efficiency
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
Information Systems or a related field preferred
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Required Knowledge, Skills and Abilities
• Experience supporting OpenText Content Server functionality or similar ECM systems, preferred.
• Strong problem solving skills with experience troubleshooting technical issues. For example: data interface issues or client configuration issues.
• Working knowledge of Microsoft Office applications
• Ability to interact with end-users by telephone and in writing
• Excellent customer service skills
• Proficient in the English language
• Effective written and verbal communication skills
• Effective organizational skills and attention to detail
• Ability to handle multiple priorities and meet deadlines
• Self-motivated, proactive and able to work with little supervision
• Ability to work effectively and collaboratively in a global team environment
• Ability to work a flexible schedule as needed to meet with global colleagues
• Knowledge / certification in ITIL Foundation is a plus
• Experience with ITSM tool is a plus
Minimum Required Education and Experience
Bachelor’s degree in Information Systems or a related field preferred with three years business experience supporting IT systems; or equivalent combination education, training and experience.
• Experience supporting OpenText Content Server functionality or similar ECM systems, preferred.
• Strong problem solving skills with experience troubleshooting technical issues. For example: data interface issues or client configuration issues.
• Working knowledge of Microsoft Office applications
• Ability to interact with end-users by telephone and in writing
• Excellent customer service skills
• Proficient in the English language
• Effective written and verbal communication skills
• Effective organizational skills and attention to detail
• Ability to handle multiple priorities and meet deadlines
• Self-motivated, proactive and able to work with little supervision
• Ability to work effectively and collaboratively in a global team environment
• Ability to work a flexible schedule as needed to meet with global colleagues
• Knowledge / certification in ITIL Foundation is a plus
• Experience with ITSM tool is a plus
Minimum Required Education and Experience
Bachelor’s degree in Information Systems or a related field preferred with three years business experience supporting IT systems; or equivalent combination education, training and experience.
Advertiser
Brief description of the company
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offices a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™
Number of employees
1000 and more employees
ID: 3736037
Posting date: 11.10.2019
2019-10-11
location: Bratislava Position: IT Consultant, IT/Technical Support Specialist Company: IQVIA RDS Slovakia, s. r. o.
Basic wage component (gross) and other rewards: Min. salary: 1500 EUR gross/month (based on experience)