Intern for Purchasing department (suitable for university students)

RESPONSIBILITIES

This position will help create general communications to suppliers and internal Coupa users in accordance to the overall Communications Plan and Schedule. This individual will contribute to the development of information to be used on the intranet, organize meetings and presentations, and interact with users to effectively deliver the Coupa project. Duties include:
• Serve as the post go-live point of contact for all internal and external queries related to Coupa
• Support for level of supplier queries related to change in Payment terms
• Answer incoming calls and/or requests when required, troubleshoot, resolve issues and provide first call resolutions for suppliers and internal Coupa users
• Escalate questions or issues to other personnel as necessary (Category Managers, AP, Project leads, etc.)
• Liaise with the IT Support team to address concerns, issues, etc.
• Offer recommendations for how to improve end user experience or drive operational efficiencies
• Monitor the company’s internal social media: Yammer, iQ, Sharepoint, etc.
• Respond to questions regarding the project: Schedule, waves, usage, etc.
• Manage Coupa communications sent to Suppliers
• Draft and/or send email communications to suppliers, track participation responses, respond to questions, and compile and analyse metrics
• Verify accuracy and completeness of data loaded into Coupa and Supplier Master Data (EBX)
• Supporting other team members
• Various ad hoc tasks