IT Support Admin (L1)

This is a great opportunity to work in a challenging and rewarding work environment in a forward thinking company. We are growing and we are looking for someone who is a good fit with our existing Tech group, who has excellent written and verbal communication skills and who can work both as part of a team or independently.

Do you have relevant an experience with Service desk or any other IT related area?
Do you have a strong customer-centric approach?
Are you full of ideas and do you like to implement them?
Are you a team player?
If you answered YES 4 times, you will enjoy working with us!

As Service Desk Specialist you can expect at ING the followings:

• Serve as single point of contact for IT related problems of ING employees through the whole lifecycle.
• Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
• Troubleshoot and resolve end user desktop, hardware, software, and/or printing problems.
• Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades
• Reassign or escalate incidents and requests to on-site second line support, third parties or other teams where appropriate discussing fully with colleagues.
• Monitor and update all incidents and requests
• Take care of IT hardware and IT lifecycle
• Help with inventory check of IT assets
• Participating in international projects within the company

Personality requirements and skills:

• Troubleshooting - advanced level
• Microsoft Windows(10/11) Support - we do require at least basic hands on working experience
• Office 365 Administration - we do require at least basic hands on working experience
• Knowledge of IT service management (requests/incident handling)
• Basic knowledge of computer networks
• Good command of English language (daily usage)
• The drive to self-learning
• Innovative thinking
• Knowledge of Microsoft Active Directory is an advantage
• Microsoft / ITIL certificates are an advantage