Project Manager for Changes

At ING our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
We are looking for Global Subject Matter Expert (SME) to support our Financial Market Client Control (FMCC) businesses globally. If you are an independent thinker, a team player, someone that embraces ING’s orange code values and who can help us to take FMCC team to the next level - we would like to meet you!

Job description, responsibilities and duties:
Global SME is responsible to define, organize, execute, manage and continuously improve operational processes, allowing the optimal realization of service(s) reducing operational risks and increasing operating efficiencies.

SME works in so-called self-managing team. This means they have the freedom to share their own ideas, expertise and experience with the team and deliver real added value in coming up with the best solutions for customers.

You play an essential role in ensuring the good reputation of ING, as you:

• Ensure the knowledge of banking products and operational processes is documented in work instructions and procedures.
• Coordinate activities to ensure qualitative and quantitative optimization of service delivery processes (technology, people, procedures, etc.) and ensure most appropriate approach is chosen for the delivery of services.
• Identify improvement areas and develop practical improvement solutions for existing processes, technology and organization.
• Implement process/technology/organization improvements and ensure proper understanding by involved parties.
• Align process activities with other teams/departments, ensuring the delivery of a coherent and comprehensive service.