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Migration Manager / Consultant
Place of work
Bratislava
Contract type
full-time
Wage (gross)
1 800 EUR/month*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
About the position
Job description, responsibilities and duties
Welcome to Pan European desk, to a unique team, based here at ING Bratislava.
Our team of more than 40 professionals are based in Plynarenska, in Bratislava.
The whole PED team, along with Jakub and Armin, our two Circle leads are ready to help you on your professional journey to become successful at PED.
Because we are redefining banking, we need to stay one step ahead by providing the best of the best services for our top corporate clients on Pan European level. As we are on a journey of creating centralized customized solutions to their unique requests via our most reliable branches and internal stakeholders, we are looking for a migration manager, active communicator towards our top clients with a complex blend of responsibilities:
Your scope is to migrate efficiently corporate clients for both Platinum + Gold and Silver + Sapphire, so as a Migration Manager you will be responsible for:
Our team of more than 40 professionals are based in Plynarenska, in Bratislava.
The whole PED team, along with Jakub and Armin, our two Circle leads are ready to help you on your professional journey to become successful at PED.
Because we are redefining banking, we need to stay one step ahead by providing the best of the best services for our top corporate clients on Pan European level. As we are on a journey of creating centralized customized solutions to their unique requests via our most reliable branches and internal stakeholders, we are looking for a migration manager, active communicator towards our top clients with a complex blend of responsibilities:
Your scope is to migrate efficiently corporate clients for both Platinum + Gold and Silver + Sapphire, so as a Migration Manager you will be responsible for:
- Analyzing, understanding, preparing, and delivering an efficient “migration package” to our PED operational teams, where they will provide daily banking support to our premium clients.
- Bringing global clients to our central team in Bratislava
- Aligning and connecting with all of our internal/external stakeholders and operational teams, to make the client migration both professional and efficient.
- Communicating effectively with both our global clients and our internal to deliver a great premium service
- Planning and preparing all the milestones and concrete actions we need to follow to migrate clients
- Creating, analyzing, managing, and implementing the “NPS initiative” to all our Clients in the PED department.
- Aligning and scheduling follow up calls monthly with client/s to check on our support provided.
- Personalize our relationship with our corporate clients; understanding our client’s necessities
- Collect and provide information to rest of the teams and update our client overviews
- To align with our CLTs to understand which clients are prioritizing to send out the NPS surveys based on the existing relationship
- Schedule calls with the selected clients before the NPS surveys are sent out.
- Discuss with client and ask for feedback on support provided so far.
- If not pending requests or items, mention to the client upcoming NPS survey from
Employee perks, benefits
Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)
Some others:
• Cafeteria benefits
• Extra holiday days
• Fresh fruit at the workplace
• Company events, team buildings
• Referral bonus, etc.
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)
Some others:
• Cafeteria benefits
• Extra holiday days
• Fresh fruit at the workplace
• Company events, team buildings
• Referral bonus, etc.
Information about the selection process
Please, send us your CV via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
Economy, Banking, Finance
Language skills
English - Advanced (C1)
Other knowledge
Microsoft Excel - Advanced
Number of years of experience
1
Personality requirements and skills
- Bachelor/master level
- 5+ years of work experience in relevant roles
- Knowledge of International Payments and Cash
- Knowledge of the ING IT landscape
- Customer centric attitude
- Be able to produce high quality deliverables within
- Experience in client facing contacts
- Affinity with ERP systems
- Professional and representative attitude
- Strong analytical skills, Attention to detail;
- Good knowledge of MS Excel and MS Access
- Persuasive, knows how to convince people and able
- Very accurate and structured way of working
- Good organizational skills with the ability to co-
- Ability to operate individually but in a team as well;
- Strong interpersonal and communication (orally and
We offer you a bunch of great benefits
Friendly working environment
- You build your own working day - flexible working hours and work from home
- Daily working time: 7hrs 45min instead of standard 8hrs
- Daily refreshments - coffee, fruits, drinks
- Fully equipped gym accessible 24 hours / 7 days per week
- Game room with unlimited access
- Modern designed coffee corner and terrace with the grill spot
WellbeING
- Sick leave compensation: up to 80% of the monthly salary
- Life insurance contribution: up to 22,14 EUR/per month
- 3rd pillar contribution: up to 3% from your monthly salary
- 24/7 external mental health support
- Learning opportunities: internal and external learning programs
- Regular teambuildings, social events and communities
YOU/family/friends time
- Extra 3 PERSONAL days per year
- Extra vacation days: up to 10 extra days/per year
- We welcome your ING-positive friends: referrals starting from 1000 EUR
- 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
- Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
- Yearly bonus based on your performance and company’s results
- Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
- Home office contribution: 20 EUR/per month
- Discounts from our and your favorite stores: up to 30%
- Warm welcome package for your fresh start
- Pet friendly office
Information about the selection process
Please, send us your CV via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.
Advertiser
Brief description of the company
ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.
Number of employees
1000 and more employees
Contact
ID: 4081490
Posting date: 29.7.2021
2021-07-29
location: Bratislava Position: Consultant, Financial Advisor, Product Manager - Specialist, Relationship Manager, Sales Manager Company: ING Hubs Slovakia
Basic salary component (gross): 1 800 EUR/month