Channels Support Specialist with Czech language

Place of work Bratislava
Contract type full-time
Wage (gross) from 1200€*

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

About the position

Job description, responsibilities and duties

Are you service orientated, willing to go the extra mile to help the client and looking forward to working in an international, dynamic and quickly expanding team? Continue reading...

Our department Channels &Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel. You’ll be working in an international team to support our clients worldwide with technical and functional support on this new channel and related products. You take responsibility for solving the clients support questions and are willing to go the extra mile. By providing effective support for our clients you play a vital role in continuously improving our client satisfaction.

Tasks and responsibilities of an Channels Support Specialist:

  • You will assist clients in detecting technical and functional issues with channel related services and will use your extensive experience and knowledge to diagnose, prioritize, advise and resolve technical and functional problems.
  • You will set-up clients on the new channel and related services and take responsibility and coordinate the end-to-end administrative process.
  • You will identify and bring forward suggestions for continuous improvement.
  • You will be responsible for data investigation and analysis to complete clients requests.
  • You will collaborate with other departments (internationally) to solve daily assignments via different channels within internal software to assure that all the necessary data is gathered, registered and processed correctly.

Employee perks, benefits

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Banking background is welcomed but not mandatory

Language skills

English - Advanced (C1) and Czech - Advanced (C1)

Number of years of experience

1

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

  • You are fluent in English and Czech - verbal and written is a must
  • You have at least one year of relevant experience
  • You have experience in client service function
  • You have excellent client service skills (Patience; Attentiveness; Clear Communication Skills; Ability to Use "Positive Language")
  • You have banking and payments knowledge
  • You have excellent administrative skills (and experience with MS Office application Word and Excel).
  • You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
  • You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
  • You are stress-resistant and are able to exude calmness, for example, when incidents occur.

We offer you a bunch of great benefits

Friendly working environment
  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot
WellbeING
  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities
YOU/family/friends time
  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Information about the selection process

Please, send us your CV in English via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Advertiser

Brief description of the company

ING is a global financial institution of Dutch origin offering banking and asset management to over 60 million private, corporate and institutional clients over 50 countries. With a diverse workforce of over 50,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

Number of employees

1000 and more employees

Contact

Contact person: ING Hubs Slovakia, HR team
E-mail: send CV
ID: 3614677  Posting date: 8.7.2019  Basic wage component (gross) and other rewards: from 1200€*