Team Leader Customer Activity Monitoring

ING is looking for a Customer Activity Monitoring Team Leader within Regulatory Operations Bratislava to support our Wholesale bank businesses.

ING is looking for people who can use their analytical power to help colleagues decide with whom ING should (not) do business. You will join a team of over 100 colleagues working on Know Your Customer (KYC) screening and Post Transaction Monitoring (PTM) ensuring that ING is offering services and products only to ethical companies. Something for you?

How are you contributing to ING?
You play an essential role in ensuring the good reputation of ING. You help to decide with which clients ING can continue doing business! When it comes to Financial Economic Crime (FEC) ING is adamant about having solid procedures with regards to Knowing Your Customer (KYC). You help detect and prevent TAX evasion, aggressive TAX avoidance and FEC risks, such as money laundering or terrorist financing, by identifying and investigating potentially suspicious transaction patterns. Thanks to you, we are sure that ING’s banking systems are only used for ethical purposes.

Follow the money!
Your team tracks money flows by monitoring client activity and controlling patterns in customer behaviour. You are responsible for preventing existing customers from using our banking services for unethical purposes, such as money laundering and terrorist financing.
In practice this means you:

• are responsible for overseeing the execution of the post-transaction monitoring (PTM) alert handling and investigations for ING’s Wholesale Banking customers
• provide management with adequate reporting on performance and planning
• manage the daily workload and perform (resource) capacity planning
• support, motivate and coach team members in the correct task execution and help them to develop professionally
• support a team of max 10 team members in being successful based on Agile and operational management principles
• gather insights and data for decision making and (process) improvements
• support management with strategic and tactical PTM alert handling decision making
• act as a role model to team members and you will cultivate the orange code culture within the team
• improve process execution, customer satisfaction and process effectiveness and efficiency—being in control of all the risks

Want to make a meaningful impact?
At ING our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. In return we ask for your long-term commitment and involvement. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Please, send us your CV via email below. Please note, that we will reply only to selected candidates. Thank you for your understanding.