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Primary job category
Hardware Development & Support
Place of work
Contract type
Salary (gross)
1 750 EUR/monthOffered salary depends on candidate's experience.

Devices & User Experience Administrator with German

Key responsibilities include:

Devices@IBM is looking for a team member to perform the roles of User Experience Admin and Exceptional Approver.

The scope of Devices@IBM User Experience Administrator role main tasks include but are not limited to:
• Regularly Monitor User request queue and reply to user requests within defined timeframe in polite and professional manner
• Help users resolve their issue or answer their question either directly or by involving other Devices@IBM team members
• Communicate with Global User Experience Chapter, Europe Major Markets User Experience Resolution Owner to align communication strategy or raise concerns.
• Maintain healthy and constructive relationship inside and outside of Devices@IBM organization
• Regularly review user feedback and seek improvements

The scope of Devices@IBM Exceptional Approver role main tasks include but are not limited to:
• Frequently monitor the queue for Exceptional requests and speedily review and assess the validity of Exceptional Request
• Approve or reject Exceptional Requests
• Cooperate with Logistics teams to successfully resolve
• Cooperate with User if additional information is needed
• Cooperate with Global Chapter to align in strategy and communication
• Regularly review performance and seek improvements

Required Professional and Technical Expertise:

• English: Fluent.
• German: Advanced.
• Excellent communication and collaboration skills.
• Must be creative with issue resolution and able to take independent decision within established rules.
• Proven experience working in international environments.
• Ability to work in dynamic environment.
• Experience with client facing role and User Experience management is an advantage
• Experience with Agile methodologies is an advantage

Minimum starting salary is 1.750 EUR /month, offered salary depends on candidate's experience.
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
ID: 4353105  Posting date: 11.7.2022  Basic salary component (gross): 1 750 EUR/month