Mobile Programs Operations Manager

We’re looking for a program manager for Corporate Service Mobile Plan. CMSP is CIO program with the mission to provide mobile services to eligible IBMers.

Your Role and Responsibilities
Manage the Corporate Service Mobile Plan (CMSP) for a set of countries, end-to-end, including:
• Research and discovery on mobile offering in countries before CMSP implementation
• Strategy & Policy- Participate in the development and implementation of new policy, (dealing with eligibility and expense policies, mobiles’ refresh requests from end users, devices’ returns and break fix policy)
• Sourcing- in partnership with CMSP Global Sourcing Lead and Procurement, (consists of collaborating with the suppliers, negotiating agreements, contract approvals and interlocking with procurement)
• Supplier Relationship & Performance Management, (eg. Monitoring and executing in-building coverage, negotiating amendments, measuring supplier’s performance)
• Provisioning, (managing large migrations and communication, taking care of tech refresh – devices & SIM cards, rolling out new plans, device cascade management)
• Projects, such as implementation of new services and compliance with new regulations – piloting new services and devices, in-building solutions etc.

What do you need for success
• 2 years’ program management experience
• Some experience in, and knowledge of the mobile industry
• Relationship management (as a supplier or customer)
• Language proficiency (English is required, Italian would be beneficial)

What can you expect from us
• Additional Days Off
• Flexible Working Conditions
• 100% Paid Sick Leave
• Critical Illness Insurance, Life & Disability insurance, Medical Center
• Personal & Career Development
• And many more: ibm.biz/benefits2021