Client Experience Advisor

Job Description

Do you have good COMMUNICATION and negotiation skills?
Do you want to interact with high level EXECUTIVES?
Do you understand the DATA, analytical and STATISTICAL principles?
Are you unafraid of complexity, proactive, willing to take ownership and INITIATIVE?

Job Description:

We, as Client Experience for Sales team, part of IBM Sales Management Support, work with IBM client feedback collected from around the world.
Our analytical insights from client surveys land in the hands of each senior sales leader.
Our Advisors analyze client feedback using advanced statistical methodologies, such as IBM Watson or SPSS and consult sales leaders on actions to be taken based on their findings.

Job responsibilities:

Build strong network and presence with regional Sales executives.
Provide regular Client Experience insights & analysis and recommend action plans.
Proactive building of client centric company culture via social communication and internal projects.

Requirements:

Excellent communication and presentation skills with fluent English is a must
Analytical skills - advanced/expert user of MS Excel
Good networking skills
Strong inclusive team player and mature personality
Proactive, influencing, willing to take ownership and initiative
Experience with statistical and analytical software (SAS/SPSS) is an advantage
Experience with market research, analysis of client surveys is an advantage
Sales experience and Project management is an advantage

Successful candidates can use great benefits provided by the IBM company for its employees.

Required Technical and Professional Expertise

•Professional business presence in front of high level Executives
•Excellent networking and presentation/ communication skills
•Knowledge of the organizations
•Strong inclusive team player
•Self driven personality
•Ambassador and adequate maturity to bridge CoE professionals with the right sales leaders in the business

Preferred Technical and Professional Experience

•Sales experience and Project management an advantage (strong follow up, setting of milestones, plans etc.)
•Tool skills: Advanced user in Cognos, dashboard, online reports