ON!Track Implementation and Care Specialist

Hilti Slovakia spol. s r.o.

Place of work
Bratislava region, Žilina region, Trnava region (The job requires travelling)
Contract type

Information about the position

Job description, responsibilities and duties

• Implement and ensure quality of all implementations
• Support local CS teams in the implementation and communicating all unusual matters
• Managing OnSite implementation with client and the tagging team
• Capture and make over all issues to the SW team (back office)
• Supervising and managing tagging teams
• Manage the log-in to accounts for tagging teams/users
• Train Ontrack users of the system (web & mobile app)
• Ensure quality of “customer care” service onsite (e.g. presenting new functionalities, HW, SW, getting feedbacks, answering questions and solving issues face to face)
• Coordinates care activities and together with service consultant and account manager develops customer relationship
• Offers additional trainings and other services as part of the care phase, takes proactive measures to support usage of ON!Track

Basic wage component (gross) and other rewards

Minimum basic wage 1300€ + yearly bonuses and benefits

Employee perks, benefits

• Company car for private use
• Financial contributions at various events - marriage, birth of a child, work anniversary
• Contribution to pension plans
• Sick days
• Possibility for professional growth within the global structure of the company
• Contribution to sports activities
• Reimbursement of Sick Leave to wage for the first 14 calendar days
• Social activities within the organization (sports, family, teambuilding)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Driving licence


The position is suitable for a fresh graduate


Personality requirements and skills

• University degree and 1-3 years of experience in sales in construction industry, or selling of services and/or software
• Willingness to travel within boundaries of Slovakia on a daily basis
• Competent to use English on a business level, experience/skills from IT/networking sector is a plus
• Enthusiastic team-player with analytical and project-management skills and customer-centric attitude
• Ambitious to build your career within Hilti


Brief description of the company

We passionatelly create enthusiastic customers and build a better future! In doing so we live our values: intergrity, courage, teamwork and commitment. We supply innovative solutions offering superior added value to construction professionals in 120 countries through-out the world. Hilti products, systems and services offer innovative solutions with outstanding added value to customers in the construction and building maintenance industries.

Number of employees

50-99 employees

Company address

Hilti Slovakia spol. s r.o.
Galvaniho 7
821 04 Bratislava
ID: 3711546   Posting date: 8.7.2019   The job comes from another website or source. Basic wage component (gross) and other rewards:   Minimum basic wage 1300€ + yearly bonuses and benefits