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Consumer Service Agent with active German language - Laundry & Home Care Division (m/f)
Place of work
Záhradnícka 91, 821 08 Bratislava, Bratislava
Contract type
full-time
Your role
- Handling incoming consumer contacts (mail, e-mail, phone) according to predefined subjects
- Handling complaints concerning product appearance, performance, packaging, material damage etc. including handling of adjustments according to approved limits
- Recommending local retailers for product distribution
- Handling requests for samples & promotional articles
- Giving advice about usage of complete product portfolio
- Collecting information and entering data in applications
- Sensitivity for critical issues and their routing to Coordinator
Your skills
- German language on expert level is a must
- English language is welcome
- Experience in consumer service is an advantage
- Knowledge of Henkel products, experience with running a household (laundry care & home care)
- Good PC skills (MS Office) and capability of multitasking
- Strong communication and interpersonal skills
- Team and service oriented
- Independent
ID: 2728997
Posting date: 19.9.2016
2016-09-19
location: Bratislava Position: Administrative Worker, Official, Complaints Department Clerk, Helpdesk Operator Company: Henkel Slovensko, spol. s r.o.