Work from home Customer Service - With German

You will need to reside in the Czech Republic for this role.

Receiving, handle and resolve Client contacts submitted within the internal tool. Liaise with clients and appropriate vendors using the available communication channels – phone, e-mail, internal tools. Response with effective, clear and professional written and oral communication. Taking ownership of a particular region to support local teams in their transition to remote handling of specific Trouble tickets. & Implement client driven initiatives and guidelines that improve end user experience. Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Participate in creation of SOPs and other documents improving day-to-day workflow of other team members. KPI Reporting and alignment across EMEA. All other tasks/ duties as required.

What you'll need to succeed
Fluent English is Essential, but you have to be fluent in German language, 1 year in customer facing environment required – Support care and/or Customer service are preferred. Experience in facility management services or hospitality environment are an advantage. Process improvement awareness and experience. Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel /Power Pivot and other basic features/, SharePoint management, Mozilla Firefox. End to end ownership of every client interaction and couples this with proactive problem solving to provide exceptional support to clients. Keen logical thinking and analytical skills, with the ability to understand and empathise with clients. Demonstrates effective communication, composure, and professional attitude.

Canteen, Sport contributions, huge flight discounts, lunch vouchers.

Buying, selling, rental and management of real estate

professional services and investment management company specializing in real estate