2nd level Network Support Specialist

In this role you will be working to support EMEA and WW customers who’ve outsourced the management of their IT network infrastructure. On a day to day basis you will provide mainly incident management (2nd level). You’ll need to be pro-active and regularly analyze data at your disposal to help drive improvement in quality and productivity of services.

• Analyzes and solves complex incidents involving several different & remote support teams, identify root cause of incidents and make appropriate recommendation to avoid future failure
• From a technical perspective you will work with TCP/IP, various Security, LAN, WAN technologies - VLAN routing, VTP, Spanning Tree, BGP, MPLS, ISDN), Cisco, HP ProCurve, Nokia, Alcatel, Foundry, 3Com, Blade, Checkpoint firewall, FWSM, Nortel VPN concetrators, Juniper, CISCO ASA, Wireless, Load Balancing – F5 Big IP, CISCO ACE, CSS, CSM, VoIP, etc.
• Ensure network of the customers continues to operate efficiently with minimum downtime
• Proactive to anticipate issues or situations which impact service quality, adapts quickly to new technology & understands complex infrastructures

• Salary 1000€ - 1600€ gross monthly
• attractive environment of international company
• professional growth (90% of careers and promotions come from internal sources)
• various company benefits
• introduction period of tutorial is part of the job position
• extra 3 days of holiday
• fully paid lunch vouchers
• team buildings

SHIFT WORKING TIME
90% of working time:
Day 8:00 – 16:30
Day late 9:30 – 18:00

1-week afternoon every 3 months:
13:30 – 22:00 (work from home)

Information technology, computer programming, web portals

International company with great services all around the globe. Attractive environment and professional teams within the company are characteristical.