IT Operation Manager

- Mediator between customer and Service Delivery Management
- Responsible for delivery of agreed services
- Responsible for KPIs, SLAs and OLAs of the service
- Responsible for service chains of service
- Responsible for technical content
- Performance and quality monitoring
- Defining requirement for the Technical Team
- Process improvement proposition and implementation
- Creating budgets
- Reviewing financial data
- Improving financial effectiveness of the service chain
- Customer support
- Reporting to the Service Delivery Management

- IT education or good IT overview
- Fluent in English language and
- Fluent in German language
- Relevant experience: at least 3 years
- Experience with management is an advantage
- Strong soft skills
- Ability to take responsibility
- Flexibility
- Personality driven by results
- Stress resistance
- Teamplayer

Salary: 1000 € as guaranteed minimum (varies depending on experience of candidate) + variable part and benefits

Company offers real challenges, a lot of work, an above average compensation and benefits package, good career development possibilities in an international environment, they can offer fun and fully contribute to the success of young, dynamic and competent team members.

Are you interested in this position? Please fill in the contact form or send us your CV both in English and Slovak language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.