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Customer Support Specialist
Glunz & Jensen s.r.o.
Place of work
Prešov
Prešov
Contract type
full-time
full-time
Start date
01.01.2021
01.01.2021
Wage (gross)
1 000 EUR/month
1 000 EUR/month
Information about the position
Job description, responsibilities and duties
Customer Support Specialist responsibilities include:
Responding to customer queries in a timely and accurate way, via phone, email or chat
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
Job brief
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Responding to customer queries in a timely and accurate way, via phone, email or chat
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
Job brief
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Employee perks, benefits
Stabile and perspective workplace in the progressive company
Further education
Perspective job
Guarantee of professional growth
Further education
Perspective job
Guarantee of professional growth
Information about the selection process
Send your C.V. via e-mail to [email protected]. Please, into the mail insert your approval with the use and processing of your personal data as required by Glunz & Jensen s.r.o. until further notice (in compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data). Only selected candidates will be contacted.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Proficiency (C2)
Personality requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Advertiser
Brief description of the company
Glunz & Jensen is the world’s leading supplier of innovative solutions for the global prepress industry. Our main product areas are processors for the offset and flexo printing industry, iCtP plate setters and automation equipment. We also provide exposure units, dryers, light finishers, mounting tables, conveyor equipment, stackers and software for monitoring and controlling complete prepress processes.
The recognised leader in prepress technology for almost 40 years,
We have long-standing relationships with prominent OEM customers, including Agfa, Asahi, DuPont, Flint, Fujifilm, Heidelberg, Kodak and MacDermid.
We also market our product solutions and services through an extensive worldwide network of distributors and dealers.
Based in Denmark, Glunz & Jensen has approximately 120 employees and subsidiaries and production facilities in Denmark, Slovakia, England and USA.
The recognised leader in prepress technology for almost 40 years,
We have long-standing relationships with prominent OEM customers, including Agfa, Asahi, DuPont, Flint, Fujifilm, Heidelberg, Kodak and MacDermid.
We also market our product solutions and services through an extensive worldwide network of distributors and dealers.
Based in Denmark, Glunz & Jensen has approximately 120 employees and subsidiaries and production facilities in Denmark, Slovakia, England and USA.
Number of employees
100-149 employees
ID: 3994999
Posting date: 3.11.2020
2020-11-03
location: Prešov Position: Customer Support Specialist Company: Glunz & Jensen s.r.o.
Basic salary component (gross): 1 000 EUR/month