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IT Service Delivery Specialist
Multitude IT Labs (as part of Multitude Group)
Miesto práce
Apollo Business Center II, Prievozská, Bratislava
Apollo Business Center II, Prievozská, Bratislava
Druh pracovného pomeru
plný úväzok
plný úväzok
Termín nástupu
by agreement or ASAP
by agreement or ASAP
Mzdové podmienky (brutto)
1 500 - 2 000 EUR/mesiacSalary starts at 1500 EUR / gross monthly and could be higher based on your experience and skills
1 500 - 2 000 EUR/mesiacSalary starts at 1500 EUR / gross monthly and could be higher based on your experience and skills
Informácie o pracovnom mieste
Náplň práce, právomoci a zodpovednosti
We are looking for a problem solver for giving support to our internal support to Ticketing system, MDT servers
- To work on IT Service Delivery function supporting internal users. This includes but is not exclusive to maintain JIRA ticket system, SharePoint pages, MS Teams administration, Web - Domains management.
- To automate existing services and manual repetitive tasks;
- Periodically review processes and suggest improvements to stakeholders.
- Provide feedback on open issues to involved parties until resolution
- Monitoring health of ticketing system and other tools using monitoring tools
- Ensuring that disruption from major incidents is minimized and solutions are implemented on time
- To perform any other duties that may be assigned from time to time.
Zamestnanecké výhody, benefity
- You will professionally grow and have opportunity to attend conferences, certifications, technical workshops, trainings, and meetups
- Competitive salary package and bonuses depending on relevant knowledge and experience.
- We are proud to offer challenging environment not jammed with bureaucracy and old technologies where innovative ideas are supported and highly appreciated.
- We go beyond flexible working hours and offer 4 sick days per year
- 4 EUR meal vouchers for all work days incl. vacations, home-office and sickness, multi-sport card option with discount and company branded merchandise
- You will enjoy fresh fruits, juices, snacks and tea or coffee, great events, table football with champions, quizzes, games, company parties, team buildings
- Regular home-offices
- We will involve you into company bonus system
- Financial remuneration 1500 - 2000 EUR monthly (gross) based on your experience and seniority
Požiadavky na zamestnanca
Pozícii vyhovujú uchádzači so vzdelaním
vysokoškolské I. stupňa
vysokoškolské II. stupňa
vysokoškolské II. stupňa
Jazykové znalosti
Anglický jazyk - Pokročilý (C1)
Osobnostné predpoklady a zručnosti
- Fluent English both written and spoken is a must; You will work in an international environment with daily meetings and calls.
- Experience administrating ticketing systems: Jira, ServiceNow, Remedy,… ( Minimum 1 year experience)
- Ability to diagnose the cause of problems in a complex environments and to provide effective solutions.
- Excellent problem-solving skills
- Must be client and quality focused
- Experience on process definition, process diagrams (non mandatory but valuable for us)
- Knowledge on PowerShell: scripting or maintenance of existing solutions (non mandatory but valuable for us)
- Experience delivering middleware to connect different systems (non mandatory but valuable for us)
- Basic Java scripting experience (non mandatory but valuable for us)
- Web Domain management (non mandatory but valuable for us)
- Experience on Windows environment and basic administration (Active directory, software installations, remote desktop assistance) (non mandatory but valuable for us)
- ITIL certification (nice to have)
- Any certification for the IT Support experience. i.e: Google IT Support Professional Certificate (nice to have)
- Experience dealing with Middleware and APIs (nice to have)
Inzerujúca spoločnosť
Stručná charakteristika spoločnosti
Multitude IT Labs is part of Multitude Group which was established in Finland in 2005. Rebranded from Ferratum to Multitude in 2021.
Multitude is an international provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers.
In Bratislava we have largest technological center of the group (approx. 160 SW engineers, PMs, analysts etc.) providing front & back-end development to our systems. We are working on our next-generation customer-facing web platform and related internal applications for 20+ countries around the globe in which we operate.
Multitude is an international provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers.
In Bratislava we have largest technological center of the group (approx. 160 SW engineers, PMs, analysts etc.) providing front & back-end development to our systems. We are working on our next-generation customer-facing web platform and related internal applications for 20+ countries around the globe in which we operate.
Počet zamestnancov
500-999 zamestnancov
Kontakt
ID: 3779712
Posting date: 4.10.2019
2019-10-04
location: Bratislava Position: IT/Technical Support Specialist, Servisný technik, Správca informačného systému, Systémový administrátor, Systémový inžinier Company: Multitude IT Labs (as part of Multitude Group)
Basic wage component (gross) and other rewards: 1 500 - 2 000 EUR/mesiacSalary starts at 1500 EUR / gross monthly and could be higher based on your experience and skills