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Customer Service Representative (with English) - shiftwork
Global Blue Slovakia s. r. o.
Place of work
Apollo Business Center II, Prievozská, Ružinov-Bratislava
Apollo Business Center II, Prievozská, Ružinov-Bratislava
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
1 200 EUR/month
1 200 EUR/month
Information about the position
Job description, responsibilities and duties
Are you looking for a position where you can actively use English language? Perhaps you already have some experience in the field of Customer Service? Do you understand customers' needs and feel like you are the one to help them?
Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!
Main duties and responsibilities
•Transaction data handling with defined SLA and quality standards
•Communication with customers in written and via phone with defined SLA (response time) and quality standards
•Keeping records of customer´s interaction and contacts
•Researching required information using internal systems and resources
•Communication and coordination with CS Team members, internal departments, and GB offices
Principal accountabilities
• Maintaining the work shift hours:
• Early shift 7:30 - 16:00; Late shift 10:30 - 19:00 (8.5 hours, lunch time included)
• Working during the weekends and public holidays
Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!
Main duties and responsibilities
•Transaction data handling with defined SLA and quality standards
•Communication with customers in written and via phone with defined SLA (response time) and quality standards
•Keeping records of customer´s interaction and contacts
•Researching required information using internal systems and resources
•Communication and coordination with CS Team members, internal departments, and GB offices
Principal accountabilities
• Maintaining the work shift hours:
• Early shift 7:30 - 16:00; Late shift 10:30 - 19:00 (8.5 hours, lunch time included)
• Working during the weekends and public holidays
Employee perks, benefits
• Work in a stable international company
• Development and potential to grow
• Friendly atmosphere and informal company culture
• Possibility of home office
• Multisport card contribution (gym, swimming pool, wellness, massages)
• Monthly contribution to Cafeteria Benefits system
• Additional 3 days off per year
• Full compensation of meal allowance
• 3rd pillar
• Company library
• Employee referral program
• Employee suggestion program
• Free company breakfast, coffee, snacks, fruits and other refreshment
• Sick days
• Development and potential to grow
• Friendly atmosphere and informal company culture
• Possibility of home office
• Multisport card contribution (gym, swimming pool, wellness, massages)
• Monthly contribution to Cafeteria Benefits system
• Additional 3 days off per year
• Full compensation of meal allowance
• 3rd pillar
• Company library
• Employee referral program
• Employee suggestion program
• Free company breakfast, coffee, snacks, fruits and other refreshment
• Sick days
Information about the selection process
If you are interested, please, send us your CV in English.
We can't wait to hear from you!
We will contact all candidates.
We can't wait to hear from you!
We will contact all candidates.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Fluent knowledge of English (verbal and written)
• French language advantage
• Strong communication skills - pleasant style
• Customer Service orientation
• Computer literacy, knowledge of MS Office
Nice to have:
• International experience
• Experience in Customer Service or similar
• third language is an advantage
• French language advantage
• Strong communication skills - pleasant style
• Customer Service orientation
• Computer literacy, knowledge of MS Office
Nice to have:
• International experience
• Experience in Customer Service or similar
• third language is an advantage
Advertiser
Brief description of the company
Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.
https://www.globalblue.com/corporate/about-us/who-we-are
https://www.globalblue.com/corporate/about-us/who-we-are
Number of employees
100-149 employees
Contact
ID: 4491696
Posting date: 30.12.2022
2022-12-30
location: Bratislava Position: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator Company: Global Blue Slovakia s. r. o.
Basic salary component (gross): 1 200 EUR/month