Exponea Platform Specialist (US hours)

Exponea s.r.o.

Place of work
Contract type
Wage (gross)
1 500 EUR/month

Information about the position

Job description, responsibilities and duties

We are Exponea, an internationally renowned experience cloud – a tool for in-depth analysis and marketing automation for businesses. We work with global e-commerce leaders and other top companies from all over the globe.

We’re currently expanding our Support Team, and we’re looking for a new colleague to join as an Exponea Platform Specialist working during US business hours. Could it be you?

Added value of the role:
Become an expert on the Exponea platform and help provide solutions for both clients and colleagues
Provide immediate problem-solving to industry professionals
Help build relationships with clients like Ebuyer, Sofology, River Island and help shape their attitude towards Exponea.

What you might like about this role:
Identifying and resolving more advanced and non-standard tasks in the Exponea app
Getting to the root of problems
Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager
Working closely together with business consultants, technical consultants and Exponea Academy trainers by providing them with knowledge about the Exponea Platform

Tasks and responsibilities:
Provide consulting to Exponea users through live chat or other channels if needed, covering topics such as:
Product and technical questions about the Exponea platform and related technologies (Shopify, Google BQ, push notifications)
Questions about different marketing related topics (e.g. emailing)
Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects
Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
As an expert, provide help to other consultants with advanced use-cases
Work on 2 weeks rotations day (10AM-6PM) / night (6PM-2AM) shifts.

What we expect of the candidate
Basic understanding of HTML, CSS, JS
Problem solving skills (from identification to resolution)
Analytical thinking and ability to learn quickly
English language (advanced or native level)
Interest in data analytics and online marketing
Know how to communicate and build relationships over time with clients
Previous work experience in a client facing role, support or in marketing

What we’ll consider an asset:
Understanding of the link between frontend and backend, network requests
Basic understanding of programming (algorithms, conditions, cycles)
More than 1 year of experience in SaaS company

Employee perks, benefits

A great deal of freedom and trust. At Exponea we don’t clock in and out, and we have neither corporate rules nor long approval processes. We are interested in results from day one. The freedom goes hand in hand with responsibility.
Entrepreneurship lessons. Easier way to start your own business. Inspired by PayPal founders, our CEO, Peter, aims to support employees in starting their own successful firms. The money and know-how you will have obtained at Exponea will surely come in handy!
Remote work and home office are possible (also in a post-Covid-19 future).
Reward based on your commitment and capabilities.
Free lunches in Exponea Foodie Club restaurants.
Friendly atmosphere and motivated colleagues who like what they do.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Advanced (C1)

Number of years of experience



Brief description of the company

Exponea is a fast growing SaaS company in marketing automation and advanced data analytics. With offices and customers in several countries, the company spans the globe. The team works with multiple sectors, including e-commerce, banking, and telco, enabling sustainable growth for market leaders, such as Victoria Beckham, Missguided, T-Mobile, Sygic, and many others.

Find more about us at: www.exponea.com/careers

Number of employees

200-249 employees

Company address

Exponea s.r.o.
City Business Center I, Karadžičova 8/7244
821 08 Bratislava - mestská časť Staré Mesto
ID: 3956961  Posting date: 30.9.2020  Basic salary component (gross): 1 500 EUR/month