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Lodging Partner Associate I/Czech Speaker
Expedia
Place of work
Prague
Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Job Description:
Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.
You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
Your key responsibilities will include:
Responding to inventory management inquiries.
Contacting lodging partners to resolve issues (questions, changes, etc.).
Proactively call lodging partners to resolve any anticipated future issues.
Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.
Providing supplier self-service support and maintenance.
Maintaining strong vendor relations with a positive attitude and outgoing nature.
Adhering to defined procedures, standards and performance expectations.
Experience, skills and education:
Fluent proficiency & comprehension in English and Czech language is required
(High School Diploma, University Degree. Some college preferred)
Experience in customer service oriented industry.
Hotel/Travel -industry experience preferred.
Experience with Microsoft Office products and various call centre support programs.
Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia guest and Expedia hotel partners.
You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
Your key responsibilities will include:
Responding to inventory management inquiries.
Contacting lodging partners to resolve issues (questions, changes, etc.).
Proactively call lodging partners to resolve any anticipated future issues.
Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.
Providing supplier self-service support and maintenance.
Maintaining strong vendor relations with a positive attitude and outgoing nature.
Adhering to defined procedures, standards and performance expectations.
Experience, skills and education:
Fluent proficiency & comprehension in English and Czech language is required
(High School Diploma, University Degree. Some college preferred)
Experience in customer service oriented industry.
Hotel/Travel -industry experience preferred.
Experience with Microsoft Office products and various call centre support programs.
Employee perks, benefits
We offer exceptional benefit package:
* Competitive salary
* Bonus scheme
* 5 weeks holiday
* New offices in the center of Prague
* Healthcare, Private Medical Care
* Life insurance
* Pension Plan
* Wellness and Fitness Reimbursement
* Meal Vouchers
* Travel Discounts, Travel Allowance
* Public Transport Support - yearly transportation pass for free
* Service Award Program
* Competitive salary
* Bonus scheme
* 5 weeks holiday
* New offices in the center of Prague
* Healthcare, Private Medical Care
* Life insurance
* Pension Plan
* Wellness and Fitness Reimbursement
* Meal Vouchers
* Travel Discounts, Travel Allowance
* Public Transport Support - yearly transportation pass for free
* Service Award Program
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Core competencies:
Drive for Results
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.
Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.
Results-oriented individual who will take ownership of problem resolution.
Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications
Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.
The ability to communicate effectively at all levels from executive management to individual contributor.
Keen eye for detail and high level of accuracy. Listening
Listens carefully and attentively to others' opinions and ideas; listens to others' perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers
Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
The ability to work unsupervised and make independent work related decisions.
Flexibility and willingness to assist where and when needed and directed by your supervisor.
Analytical Problem Solving & Decision-Making
Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.
In return, you become part of high performing team with career opportunities… (add EVP) About Expedia Inc.
Drive for Results
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.
Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way.
Results-oriented individual who will take ownership of problem resolution.
Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications
Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.
The ability to communicate effectively at all levels from executive management to individual contributor.
Keen eye for detail and high level of accuracy. Listening
Listens carefully and attentively to others' opinions and ideas; listens to others' perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers
Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
The ability to work unsupervised and make independent work related decisions.
Flexibility and willingness to assist where and when needed and directed by your supervisor.
Analytical Problem Solving & Decision-Making
Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.
In return, you become part of high performing team with career opportunities… (add EVP) About Expedia Inc.
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Brief description of the company
Our mission is to revolutionize travel through the power of technology.Collectively, the Expedia brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 140,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit company website to learn more about our travel brands.
ID: 3261586
Posting date: 5.12.2017
2017-12-05
location: Prague Position: Account Manager, Key Account Manager Company: Expedia