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CRM and Sales Analysis Coordinator
Place of work
Bratislava
Wage (gross)
monthly minimum gross base pay starting from 1 550 € (minimum)+ other components of salary
Contract type
full-time
Information about the position
Job description, responsibilities and duties
Our Health&Medical Solutions Business Unit is currently looking for CRM and Sales Analysis Coordinator.
S/he will be responsible for the ensuring the development, continuous improvement and implementation of new and existing sales information systems and support tools to improve efficiency internally and externally.
S/he will also be responsible for securing a timely and effective delivery of sales and customer data analysis and recommendations for more complex activities and enquiries.
Main responsibilities
- Co-development of CRM tools with international team and internal IT
- Develop and provide value add analyses based on the sales software
- Perform background research on customer accounts, prospects, competitors, and industry trends to support the sales team's activities.
- Prepare specific analyses based on the sales software.
- Provide analysis of sales and customer data and propose recommendations.
- Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries and/or other activities; and to generate sales reports and statistics.
- Monitor, analyze and follow up KPI development and set targets within CRM
- Maintain CRM tools, sales support software and reporting tools and support their improvement
- Prepare and execute training programs for the sales team, unit or department or country to ensure effective working routines to create sales success.
- Support CIP (Continuous improvement process) actions in the country according to customers categorization and segmentation and ensure processes are in place
Legal monthly minimum gross base pay starting from 1 550 € (minimum)+ other components of salary.
The position will be based in Bratislava or Prague.
S/he will be responsible for the ensuring the development, continuous improvement and implementation of new and existing sales information systems and support tools to improve efficiency internally and externally.
S/he will also be responsible for securing a timely and effective delivery of sales and customer data analysis and recommendations for more complex activities and enquiries.
Main responsibilities
- Co-development of CRM tools with international team and internal IT
- Develop and provide value add analyses based on the sales software
- Perform background research on customer accounts, prospects, competitors, and industry trends to support the sales team's activities.
- Prepare specific analyses based on the sales software.
- Provide analysis of sales and customer data and propose recommendations.
- Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries and/or other activities; and to generate sales reports and statistics.
- Monitor, analyze and follow up KPI development and set targets within CRM
- Maintain CRM tools, sales support software and reporting tools and support their improvement
- Prepare and execute training programs for the sales team, unit or department or country to ensure effective working routines to create sales success.
- Support CIP (Continuous improvement process) actions in the country according to customers categorization and segmentation and ensure processes are in place
Legal monthly minimum gross base pay starting from 1 550 € (minimum)+ other components of salary.
The position will be based in Bratislava or Prague.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Personality requirements and skills
Qualifications requirements
- Knowledge of Customer Relationship Management (CRM) principles and strategies
- Previous practical experience of Microsoft Dynamics or other CRM systems from a user‐interface perspective and management and development of CRM data
- High standard of IT/office systems skills and knowledge
- Strong analytical skills coupled with project management and planning skills.
- Effective change facilitator
- Results‐driven, comfortable and experienced at working operationally
- Communicational skills, ability to understand requirements and explain technical issues
- Strong relationship management ability to communicate, influence and collaborate
- Knowledge of Customer Relationship Management (CRM) principles and strategies
- Previous practical experience of Microsoft Dynamics or other CRM systems from a user‐interface perspective and management and development of CRM data
- High standard of IT/office systems skills and knowledge
- Strong analytical skills coupled with project management and planning skills.
- Effective change facilitator
- Results‐driven, comfortable and experienced at working operationally
- Communicational skills, ability to understand requirements and explain technical issues
- Strong relationship management ability to communicate, influence and collaborate
Advertiser
Brief description of the company
Essity is a leading global hygiene and health company. We are dedicated to improving well-being through our products and services. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands, such as JOBST, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa. Essity has about 46,000 employees. Net sales in 2019 amounted to approximately SEK 129bn (EUR 12.2bn). The company’s headquarters is located in Stockholm, Sweden, and Essity is listed on Nasdaq Stockholm. Essity breaks barriers to well-being and contributes to a healthy, sustainable and circular society.
Contact
E-mail: send CV
ID: 3467805
Posting date: 10.8.2018
2018-08-10
location: Bratislava Position: CRM specialist, Database Administrator, Sales Officer Company: Essity
Basic wage component (gross) and other rewards: monthly minimum gross base pay starting from 1 550 € (minimum)+ other components of salary