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back to open job positionsECommerce Manager (senior role with global scope)
We seek skilled personal and technical leader taking product ownership over managing wide range of Global eStore's (GeS) features and new requirements to enable future development of ecommerce in ESET worldwide. The team includes 10+ ecommerce business, technical and support specialists including nested team leader.
You should see requirements from a bigger perspective and can challenge/manage requirements coming from different teams and countries with capabilities and desired evolution of GeS. Position requires to have very wide overview of systems, business, and technical requirements. It means to have an analytical thinking but also be flexible in responding to changes. Planning and setting strategy of eCommerce solution is important part of the job.
Responsibilities:
- Lead subject-matter-experts responsible for analysis, implementation, running and support of eStore project worldwide
- Lead technical support specialist to make in-depth troubleshooting and advanced estore configurations and settings
- Lead specialists to provide support, training and consultancy for ESET regional offices
- Be accountable for business impact of Global eStore over all assigned countries
- Manage for strategy, plan of implementation and technical and business support for the global eCommerce solution
- Manage and prioritize requirements, expectations and deliverables raised by other teams or countries
- Act as “product-owner” of global eStore and payment provider towards external eCommerce system supplier, internal HQ stakeholders and worldwide ESET offices and partners
- Aid with proper feature adoption, coordinate implementation of complex eStore functionalities,
- Coordinate communication of all internal and external counterparts
- Validate relevancy of business requirements from local markets for further development and implementation on global scale
- Increase online sales by improving user interface in cooperation with other teams
- Provide help for global online campaigns management throughout all channels
- External communication with vendors (technical and financial manner) and global ESET subsidiaries of partners
- Report and present achieved targets and goals to higher management
- Presentation on ESET events such as ESET World Conference, ESET EMEA conference etc.
BENEFITS FOR YOU
Flexibility
Corporate events
Benefits for the whole family
Sports, health and wellbeing
And many more…
About ESET
ESET is a global leader in digital security and one of the largest cybersecurity vendors in the European Union. It is also the biggest and most appreciated IT company in Slovakia.
For more than 30 years, we have been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide.
ESET's purpose is not only to create cybersecurity solutions for customers but also to actively contribute to a more innovative and responsible society in terms of education, science and research.
We are a proud signatory and ambassador of the Diversity Charter. We believe in creating a respectful environment in which all our employees feel welcome, without exception.
Visit our website to learn more about us.
