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back to open job positionsTechnical Support Engineer (home office)
As our Technical Support Engineer, you are expected to:
- Provide technical support for ESET products to our customers and partners
- Search for solutions of issues in cooperation with developers
- Gather data about new issues solved and provide them to other teams / departments
- Search for root cause of issues in various logs (ESET business products logs, Windows logs, Network logs, etc.)
- Search for solutions (from your knowledge, internal documents, external documents, previous cases) of issues
- For complex issues provide detailed findings to developers
- Provide 24/7 availability to our partners (11.5 hour shifts, in average there are 14 shifts per month).
BENEFITS FOR YOU
Flexibility
Corporate events
Benefits for the whole family
Sports, health and wellbeing
And many more…
About ESET
ESET is a global leader in digital security and one of the largest cybersecurity vendors in the European Union. It is also the biggest and most appreciated IT company in Slovakia.
For more than 30 years, we have been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide.
ESET's purpose is not only to create cybersecurity solutions for customers but also to actively contribute to a more innovative and responsible society in terms of education, science and research.
We are a proud signatory and ambassador of the Diversity Charter. We believe in creating a respectful environment in which all our employees feel welcome, without exception.
Visit our website to learn more about us.
