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3rd Level Technical Support Specialist
Erste Digital GmbH
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
2 000 EUR/monthThis is the minimum salary with possibility to be higher depending on length of your experience and your professional skills
2 000 EUR/monthThis is the minimum salary with possibility to be higher depending on length of your experience and your professional skills
Information about the position
Job description, responsibilities and duties
For the international banking application (customer oriented) we are seeking a candidate for the position “3rd level technical support specialist”. Communicating to 1st and 2nd level support (helpdesk, 24/7 operators) and processing of incidents.
Tasks and responsibilities
- Analyze and investigate incidents on technical level
- Read and analyze logs (Apache, Tomcat, custom) and correlate information in several logs
- Support in setting up and maintaining monitoring of applications (Kibana, Prometheus, File Beats and more)
- See the “big picture” of the whole solution to be able to determine root causes of problems
- Support in performance testing and analyze results to suggest and implement improvements
- Do 24/7 on call support rotation (1 week on call in 5 to 6 weeks)
- Create and maintain operational documentation.
- Investigate new technologies, suggest improvements and enhancements
- Support in the initiative to move on premise infrastructure to public cloud
- Willing to travel to support customers on-site in neighboring countries (once every two months)
Employee perks, benefits
- We offer an autonomous and diversified position in an experienced team with international experience
- We support your professional and personal development at all times. Our employees appreciate attractive career opportunities, flexible working hours, numerous social benefits and a professional working atmosphere
- We guarantee a competitive and performance-related salary dependent on your professional and personal qualification
- Friendly and helpful team
- Personal and professional growth
- Opportunity to speak English/German on daily base
- Language courses
- Attractive annual financial bonus
- Paid sick leave
- Flexible working time
- Possibility of home office – once a week
- 4 days of extra holiday per year
Information about the selection process
We thank all applicants for their interest in Erste Group IT International. We are very glad to receive CVs of all candidates that can possibly become our future colleagues.
After receiving your application, we will carefully evaluate it. Please note that due to time limitations we will contact only prospective candidates that meet our expectation best.
In case you are not selected for this particular position, we will keep your CV for possible contact in the future. If you are interested to know more about us and follow our openings in the future, please visit www.erstegroupit.com.
Thank you once more for your interest.
After receiving your application, we will carefully evaluate it. Please note that due to time limitations we will contact only prospective candidates that meet our expectation best.
In case you are not selected for this particular position, we will keep your CV for possible contact in the future. If you are interested to know more about us and follow our openings in the future, please visit www.erstegroupit.com.
Thank you once more for your interest.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Experienced Linux user
- Understand Java Application servers / Standalone Java basic configuration
- Understand HTTP/HTTPS
- Understand RESTFul API (JSON)
- Understand Messaging services/Concepts (MQ or AQ or JMS)
- Experience with any of Elastic Search, Kafka, Zookeeper, Cassandra
- SQL basics
- AWS knowledge and experience
- Proficient in English
- Proactive communication
- Work independently and enjoy solving problems
- Open to work in a highly international environment
- Open to learn new skills Team-player
Advertiser
Brief description of the company
Who we are and what we do
We are part of the Erste Group network – the largest banking group in Central and Eastern Europe with more than 2,500 subsidiaries and over 50,000 employees. Our more than 2,000 IT experts and enthusiasts are the Digital Muscle of Erste Group. With our services, we contribute to the realization of Erste Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region.
Working for Erste Digital
We aim to attract and retain IT experts and enthusiasts that have personality and conviction.
Therefore, we aspire to be an IT employer beyond compare, where everyone has room to grow, learn and reach their full potential.
We bring banking business and IT together, take future developments into account or drive them forward. Short and sweet: We create the future of banking. That‘s why we empower our employees to rethink and continuously develop our digital offerings.
We are Erste Digital. And we are #digitaltotheheart
erstedigital.com
Numbers
Employees: 2,000+ people
Locations: Vienna, Bratislava, Košice and Prague
We are part of the Erste Group network – the largest banking group in Central and Eastern Europe with more than 2,500 subsidiaries and over 50,000 employees. Our more than 2,000 IT experts and enthusiasts are the Digital Muscle of Erste Group. With our services, we contribute to the realization of Erste Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region.
Working for Erste Digital
We aim to attract and retain IT experts and enthusiasts that have personality and conviction.
Therefore, we aspire to be an IT employer beyond compare, where everyone has room to grow, learn and reach their full potential.
We bring banking business and IT together, take future developments into account or drive them forward. Short and sweet: We create the future of banking. That‘s why we empower our employees to rethink and continuously develop our digital offerings.
We are Erste Digital. And we are #digitaltotheheart
erstedigital.com
Numbers
Employees: 2,000+ people
Locations: Vienna, Bratislava, Košice and Prague
Number of employees
1000 and more employees
Contact
ID: 3830766
Posting date: 19.6.2020
2020-06-19
location: Bratislava Position: IT/Technical Support Specialist, Service Technician Company: Erste Digital GmbH
The job comes from another website or source.
Basic salary component (gross): 2 000 EUR/month