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Application Support Analyst (Manufacturing) – Budapest, Hungary
Epicor Software, Slovakia
Place of work
Budapest, Hungary
Budapest, Hungary
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
300,0000 to 499,0000
300,0000 to 499,0000
Information about the position
Job description, responsibilities and duties
As a Support Analyst, working from our offices in central Budapest you’ll work on a number of key tasks that are essential in ensuring our business growth and maintaining our reputation as a world class enterprise software service organisation.
Responsibilities
• Answering calls to the Epicor Hotline and providing solutions where possible.
• Ensuring Service Quality levels are maintained.
• Ensuring all calls and reports are diagnosed within ½ day of assignment
• Logging bugs into the R&D Bug Database
• Reviewing outstanding calls and ensuring the clients are kept informed of progress
• Attending relevant Epicor training courses where necessary
• Participating in Exchange visits with the other Hotlines.
• Keeping up to date with latest technology used by Epicor
Required Skills
Language skills:
Fluent in English - essential
Experience in manufacturing processes
Nice to have skills:
Fluent in another European language is desirable eg Czech, Slovak, Swedish etc
Specialisation, field:
Technical, IT
Personality requirements and skills
- experience in handling customers
- second line customer support experience
- creativity
- endurance to keep looking for the best solution
- accuracy, an eye for detail
Start date
ASAP
Contract type
Full-time and Permanent
Required education
University education (Degree or equivalent)
www.epicor.com
Responsibilities
• Answering calls to the Epicor Hotline and providing solutions where possible.
• Ensuring Service Quality levels are maintained.
• Ensuring all calls and reports are diagnosed within ½ day of assignment
• Logging bugs into the R&D Bug Database
• Reviewing outstanding calls and ensuring the clients are kept informed of progress
• Attending relevant Epicor training courses where necessary
• Participating in Exchange visits with the other Hotlines.
• Keeping up to date with latest technology used by Epicor
Required Skills
Language skills:
Fluent in English - essential
Experience in manufacturing processes
Nice to have skills:
Fluent in another European language is desirable eg Czech, Slovak, Swedish etc
Specialisation, field:
Technical, IT
Personality requirements and skills
- experience in handling customers
- second line customer support experience
- creativity
- endurance to keep looking for the best solution
- accuracy, an eye for detail
Start date
ASAP
Contract type
Full-time and Permanent
Required education
University education (Degree or equivalent)
www.epicor.com
Employee perks, benefits
Cafeteria and flexible benefits
Information about the selection process
For more information about Epicor and our award winning support team please visit www.epicor.com
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Postgraduate (Doctorate)
Postgraduate (Doctorate)
Educational Specialization
IT Support
Language skills
English - Advanced (C1) or Czech - Upper intermediate (B2) or Slovak - Upper intermediate (B2)
Personality requirements and skills
- experience in handling customers
- second line customer support experience
- creativity
- endurance to keep looking for the best solution
- accuracy, an eye for detail
- second line customer support experience
- creativity
- endurance to keep looking for the best solution
- accuracy, an eye for detail
Advertiser
Brief description of the company
About Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 50 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 5,000 worldwide employees, who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players, who inspire one another and drive results for the business and our customers.
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 50 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 5,000 worldwide employees, who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players, who inspire one another and drive results for the business and our customers.
Number of employees
1000 and more employees
ID: 2228831
Posting date: 4.7.2018
2018-07-04
location: Budapest Position: Call Centre Supervisor, Helpdesk Operator, IT Consultant, IT Tester, IT/Technical Support Specialist Company: Epicor Software, Slovakia
Basic wage component (gross) and other rewards: 300,0000 to 499,0000