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GBS IT Analyst (FTE/PTE)
Embraco Slovakia s.r.o., Košice
Place of work
Košice
Košice
Contract type
full-time, part-time
full-time, part-time
Start date
ASAP
ASAP
Wage (gross)
From 1050 € / gross
From 1050 € / gross
Information about the position
Job description, responsibilities and duties
GBS IT Analyst will execute processes and deliver services and results to the business units (internal clients).
● Responsible for delivering results according to the SLAs and other goals defined by GBS leadership.
o Ensure compliance with service level agreed regarding availability of resources through the registration, execution and conclusion of IT tickets.
● Responsible for executing processes efficiently, on-time and with quality.
o Perform technical support activities to specific systems or technologies.
o Participating in the IT service processes, operation, maintenance and continuous improvement of the environment (AD,servers, LAN, WAN, Internet access, VPN, software, fixed and mobile telephony, printers, database, etc.)
● Responsible for performing daily activities oriented to service level achievement.
o Contribute to the support of technology solutions, infrastructure management processes and telecommunications, such as management problems, incidents, versions, changes, configuration, capacity, availability, service level and performance monitoring, to meet the levels of agreed services.
o Monitor capacity and availability of infrastructure and telecommunications services (voice and data networks, internet, telecommunications, Data Center and others), to take action to adjust and improve it, if needed
● Responsible for identifying and implementing opportunities of continuous improvement on the performed activities.
o Monitor systems and databases and safety routines,provide outputs
o Support the implementation of IT improvements contributing with suggestions and support the new solutions homologation process.
Challenges:
- Understand local aspects and specificities of IT processes for different countries (Brazil, China, Italy, Mexico, Russia, Slovakia and USA).
- Make sure IT processes are being performed according to desired service levels and quality.
- Understand and respect different cultures (from Brazil, China, Italy, Mexico, Russia, Slovakia and USA) developing a good relationship and cooperative environment.
● Responsible for delivering results according to the SLAs and other goals defined by GBS leadership.
o Ensure compliance with service level agreed regarding availability of resources through the registration, execution and conclusion of IT tickets.
● Responsible for executing processes efficiently, on-time and with quality.
o Perform technical support activities to specific systems or technologies.
o Participating in the IT service processes, operation, maintenance and continuous improvement of the environment (AD,servers, LAN, WAN, Internet access, VPN, software, fixed and mobile telephony, printers, database, etc.)
● Responsible for performing daily activities oriented to service level achievement.
o Contribute to the support of technology solutions, infrastructure management processes and telecommunications, such as management problems, incidents, versions, changes, configuration, capacity, availability, service level and performance monitoring, to meet the levels of agreed services.
o Monitor capacity and availability of infrastructure and telecommunications services (voice and data networks, internet, telecommunications, Data Center and others), to take action to adjust and improve it, if needed
● Responsible for identifying and implementing opportunities of continuous improvement on the performed activities.
o Monitor systems and databases and safety routines,provide outputs
o Support the implementation of IT improvements contributing with suggestions and support the new solutions homologation process.
Challenges:
- Understand local aspects and specificities of IT processes for different countries (Brazil, China, Italy, Mexico, Russia, Slovakia and USA).
- Make sure IT processes are being performed according to desired service levels and quality.
- Understand and respect different cultures (from Brazil, China, Italy, Mexico, Russia, Slovakia and USA) developing a good relationship and cooperative environment.
Employee perks, benefits
- Opportunity to work in multi-cultural environment
- Work in open and friendly atmosphere
- Language courses & qualification programs
- Home office program
- Referral bonus
- Childbirth & Marriage bonuses
- Team building activities
- Travelling compensation
- Package of discounts of contracted retailers and service providers
- Work in open and friendly atmosphere
- Language courses & qualification programs
- Home office program
- Referral bonus
- Childbirth & Marriage bonuses
- Team building activities
- Travelling compensation
- Package of discounts of contracted retailers and service providers
Information about the selection process
Thank to all applicants. Please note, that we will contact candidates who most closely approximates the requirements of the position.
Thank you very much for your understanding.
Thank you very much for your understanding.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
IT
Language skills
English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
SAP - Advanced
SAP - Advanced
Driving licence
B
Number of years of experience
2
Personality requirements and skills
● Fluent in English
● Ability to learn new subjects related to processes execution
● Focus in delivering results, processes and customer centric orientation
● Adequate relationship with internal clients and different levels of the company
● Experience from SSC for at least 2 years
● Experience in technical environment as such Active Directory, Windows server, Windows client,SAP basic
● Understanding of Industry 4.0, RPA, QLIK, Scripting
● Ability to learn new subjects related to processes execution
● Focus in delivering results, processes and customer centric orientation
● Adequate relationship with internal clients and different levels of the company
● Experience from SSC for at least 2 years
● Experience in technical environment as such Active Directory, Windows server, Windows client,SAP basic
● Understanding of Industry 4.0, RPA, QLIK, Scripting
Advertiser
Brief description of the company
At Nidec Global Appliance, part of Nidec Corporation, the world is your workplace. Through a network of more than 12,000 inspiring colleagues located in 9 different countries, we produce world-leading solutions for the household and commercial appliances segments, playing an important role in promoting well-being and positively impacting people’s daily lives. Nidec Global Appliance manufactures and commercializes Embraco’s cooling solutions for a variety of refrigeration applications, as well as Nidec motors for dishwashers, washing machines and dryers.
Our presence in Slovakia dates from 1998, with a key production plant in Spišská Nová Ves, currently employing more than 1500 employees. Since 2015, the company also manages and operates a Global Business Support (GBS) center in Kosice, with the aim to provide Information Technology, Finance and Human Resources internal services to its global and local departments worldwide.
Join us to improve people’s lives today and in the future
Here you will find exciting opportunities to combine your professional growth with ours by working with a global and diverse team that is driven by an innovative mindset. Our deep involvement with local communities and universities also opens great possibilities for collaboration. From entry positions to senior executive roles, our aim is to have the right people in the right place, supporting the development of a better business for a brighter tomorrow.
Let's embark on this journey!
Our presence in Slovakia dates from 1998, with a key production plant in Spišská Nová Ves, currently employing more than 1500 employees. Since 2015, the company also manages and operates a Global Business Support (GBS) center in Kosice, with the aim to provide Information Technology, Finance and Human Resources internal services to its global and local departments worldwide.
Join us to improve people’s lives today and in the future
Here you will find exciting opportunities to combine your professional growth with ours by working with a global and diverse team that is driven by an innovative mindset. Our deep involvement with local communities and universities also opens great possibilities for collaboration. From entry positions to senior executive roles, our aim is to have the right people in the right place, supporting the development of a better business for a brighter tomorrow.
Let's embark on this journey!
ID: 3332753
Posting date: 11.10.2019
2019-10-11
location: Košice Position: IT Analyst Company: Embraco Slovakia s.r.o., Košice
Basic wage component (gross) and other rewards: From 1050 € / gross