Service Delivery Manager

Bratislava, Slovakia

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Position Overview

Service Delivery Manager has the ownership of a portfolio of customers and ensures the customer always gets the best possible quality of service. You as SDM will be responsible for maintaining good customer relationship, developing our partnership, driving service improvement plans and ensuring that accounts are taken care of. As SDM you will be in touch with number of different stakeholders which will also require participation on various projects. We will provide you onboarding training and know-how sharing from senior colleagues.

Daily responsibilities:

  • Drive incident reduction processes to reduce the number of incidents per store or branch for all customers
  • Drive customer satisfaction
  • Identify and drive service improvement processes
  • Maintaining service quality in general
  • Increase of services through continuous improvement for our customers
  • Support negotiations of the new contracts and preparing the offers for the customer
  • Maintaining and developing relationship with customers
  • Take decisive actions based on data, execute on plans with speed
  • Participation on various projects
  • Prepare and lead the governance meetings to maintain the customer contact
  • Accountable for the delivery of all contracted services to ensure we meet our SLA commitments
  • Reporting and invoicing

Requirements:

  • Previous experience in a similar role (Service delivery manager, Service owner, Customer delivery) is preferable
  • Experience in retail industry is welcome
  • Fluency in Slovak/ Czech language
  • Fluency in English language
  • Active user of MS Office suite
  • Experience with budgeting and / or participation on RFP preperations is welcome
  • Ability to take decisions
  • Detail orientation
  • Ability to present and communicate clearly
  • Client oriented attitude

Starting salary 1800 EUR gross/month- the final offer depends on experience proven during interviews

Benefits

  • The annual bonus of 10% is calculated based on personal performance and company results
  • Supplementary pension insurance in the amount of 3% of the salary (after 6 months from the date of commencement)
  • 27 EUR per month contribution to HO
  • 25 days of annual leave
  • Referral bonus
  • 2 days off in a year for volunteering activities
  • Meal vouchers are fully covered by us

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

*Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.*

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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ID: 4474408  Posting date: 29.11.2022  Basic salary component (gross): 1 800 EUR/month