IT Asset Manager

In the role of IT Asset Manager for Diebold Nixdorf, you will perform advanced operational and/or technical support functions to maintain and improve Diebold Nixdorf’s IT systems.

Position Overview
In the role of IT Asset Manager for Diebold Nixdorf, you will perform advanced operational and/or technical support functions to maintain and improve Diebold Nixdorf’s IT systems. The IT Administrator does provide remote desktop support for EMEA and manages the IT assets in that region.
This position is part of a global workplace operations team and daily collaboration with remote staff is required. This position has sometimes exposure to Diebold Nixdorf’s senior executive staff.

You are responsible for
• Collaborate with global IT associates and take the lead to resolve complex trending issues
• Interacting with Diebold Nixdorf associates at all levels within the organization
• Maintaining records and ensuring proper tracking and control of IT assets
• Researching, resolving, and responding to requests received via the Service Desk and other channels.
• Triaging incoming calls/emails and self-service tickets
• Reassigning, and working utilizing helpdesk tracking software
• Creating knowledge base solutions and providing assistance to Service Desk associates and other channels.
• Recording, communicating, and resolving technical and non-technical issues
• Mentoring, coaching and training other team member
• Provide support and resolve problems for customer satisfaction
• Interacting with leadership team
• Work in a high demand environment
• On exceptional cases it may be required to travel

• Minimum salary 1 600 EUR gross per month, depending on experience
• Annual bonus of 10% calculated on the basis of personal performance and company results
• 25 days of annual leave
• Public transport contribution and meal voucher contribution on top of law
• Supplementary pension insurance in the amount of 3% of the salary (after 6 months from the date of commencement)
• Notebook and Mobile phone also for private use
• 27 EUR per month contribution to home office
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**