Major Incident Manager

Position Overview
The Global Major Incident & Problem Manager (24/7) has authority to manage Major Incidents and high priority incidents effectively through First (1st), Second (2nd), Third (3rd) Level Support as well as to approach all necessary 3rd party resources (customer/vendors) whilst regularly communicating status, incident resolution and RCA results towards DN’s senior executive management.

You are responsible for
• Major Incident Manager is responsible to actively establish and steer Major Incident Team (Virtual Bridge) any time when a Major Incident is declared or when asked by Manager on Duty to do so; regularly communicate its status, next steps and resolution towards DN’s senior executive management
• Responsibility for Major Incident criteria and related contact matrix database, as well as Major Incident Management Knowledge Base maintenance
• Major Problem Manager is responsible to actively manage and steer Major Problem Team any time when a Major Incident is debriefed or when asked by Manager on Duty to do so; open & manage problems during their lifecycle, communicate status and closure details towards DN’s senior executive management
• Monitoring and reporting of process maturity based on KPIs, risks; participation on audits
• Provision of trainings, incl. methods, tools and documentation
• Active collaboration with (Major-) Incident/Problem and Change Managers as well as other process roles for efficient service delivery
• Above average management, interpersonal, communication, presentation and organizational skills

• Starting salary 1400 EUR gross / month depending on experience
• annual bonus of 10% calculated on the basis of personal performance and company results
• 25 days of annual leave
• public transport contribution
• meal voucher contribution on top of law
• supplementary pension insurance in the amount of 3% of the salary (after 6 months from the date of commencement)
• 27 EUR per month contribution to HO
• 2 days of paid leave for voluntary activities

Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**