Customer Change/ Request Manager

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

The Change Manager is direct contact for all changes from the customer and take care of the correct proceeding of changes in the process/tools/departments.

Position Overview

The Change Manager is direct contact for all changes from the customer and take care of the correct proceeding of changes in the process/tools/departments. Taken care of quality and success of stable and reliable change process in DN across all involved delivery towers.

You are responsible for
• Responsible for managing of the defined entry channel for customer Request for Changes
• Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes
• Managing the Request for Changes in accordance to Diebold Nixdorf method based on ITIL best practices
• Logging, dispatching, tracking and monitoring of Change Requests
• Daily cooperation with technical teams in the complete company to deliver satisfaction to our customers
• Tracking and proceeding offer preparation and fulfilment of Request for changes
• Point of contact (internal/customer) for customer related changes and support the regular implementation
• Monitoring of compliance with Service Level Agreements and, where necessary, initiation and administration of hierarchical escalations
• Continual Service Improvement activities within Service process
• Request for Change Reporting (internal and customer view)

Minumum salary from 1400 EUR

What will you receive?
• Great team of colleagues.
• A fixed salary with an annual bonus – we like to reward those who work to the fullest.
• Flexible working hours – we trust each other and we do things our way.
• 5 weeks of vacation – we love our work, but we do not live to work.
• Mobile phone and notebook

And other small things that make our lives more pleasant:
• English lessons – because we work globally in international teams.
• Meal vouchers – a great selection of food close by is guaranteed.
• Cafeteria bonus scheme – choose the benefit you like.
• Public transport contribution – we contribute to your year-long fare.
• Pension insurance contribution