Application Administrator

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description
Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.

Key accountabilities
• Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
• Plans, controls and is responsible for complete application-based request fulfilment.
• Support and consult Service Delivery Management
• Coordinates incident, problem, change, escalation management and operational documentation
• Coordinates customer-driven and / or technical changes during service lifecycle
• Coordinates change approval in face of all Change Advisory Boards

Job specific accountabilities:
• Functional steers whole service chain for small to medium applications/services
• Independently executes standard tickets to provide service according to KPIs.
• Support Junior Administrators to spread knowledge level in the team and develop their skills.
• Responsibility for service asset- and configuration management
• Support project and other deliverables in order to fulfil KPIs and management requests
• Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Wage (gross)

855 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 855 EUR/brutto.

Employee perks, benefits

• Possibility of Teleworking or Home office
• Cafeteria - individual financial benefit
• Trainings and development opportunities (Coursera, Percipio full access for free)
• Pension savings contribution
• Extra vacation days
• Referral bonus /financial/
• Discounts at various providers in Košice
• Team buildings online
• Work-life Program and Coaching
• Health Weeks
• Sport Activities
• Weekend Events
• Doctors at workplace
• Credit card
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Personality requirements and skills

Requirements
Experience:
• Similar position - 2 years minimum

Certifications:
• LPIC 1 Linux certification advantage

IT Technical skills:
• IT/PC literacy - Expert
• HW/SW overview - Advanced
• Core paltform knowledge - Advanced
• ITIL knowledge - Basic
• Technical overview in OS - Basic
• Network, Storage, Back up - Basic
• Databases, Middleware, Scripting - Basic

Soft skills:
• Analytical thinking - Advanced
• Team cooperation - Advanced
• Training and mentoring - Advanced
• Comunication - Intermediate
• Presentation - Intermediate

Other skills and possible specialisation:
• Project management
• Core paltform knowledge
• Related paltform knowledge
• Valid certification in given technology
• Participation on on-call duties
• independent solving and troubleshooting of incidents and errors within defined expertise

Languages:
• English - Upper intermediate (B2)
• German (Advantage) - Upper intermediate (B2)

Advertiser

Brief description of the company

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services. growing added value in the IT sector in Slovakia.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
04001 Košice
https://www.deutschetelekomitsolutions.sk/

Contact

Contact person: Mgr. Simona Čuchráčová
E-mail: send CV
ID: 4064010  Posting date: 19.4.2021  Basic salary component (gross): 855 EUR/month