Operation Manager

Deutsche Telekom IT Solutions Slovakia

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

We are looking for you, for a person with ambition. Who knows what she/he wants. If you are looking for a challenge, for an opportunity to set up your own vision of operation model and have the full power in implementing the vision … you are our person. Feel free to apply for an Internal IT OPM position, if you feel you have the courage to be the best in this role. There is no easy way to be successful … but … you will have the possibility to show what is in you and use all your skills to come to the goal. To have working, specifically tailored and stable operation model within TSSK environment.

General description:
Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production.

•Responsible for part of service chain, cross Department level (technical layer).
•Responsible for KPIs and SLAs / OLAs of the related services.
•Accountable for technical content of operational / specialized technical concepts.
•Ensure the quality of provided services and provides operational support.
•Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments.
•Identify, formulate and implement the improvement of processes and policies to maximize operational output.
•Support SC OPM in planning the requirement for resourcing at both Department and Team level.
•Operational interface between the production and SC OPM.
•Support SC OPM in explanation of production options for SDM.
•Responsible for the default reporting ordered by the SC OPM.
•Monitor, manage and improve the efficiency of provided services.

Ask yourself:
•Are you an experienced Operation Manager?
•Do you have a strong conviction how good IT operations should be organized?
•Do you know what you want to achieve?
•Are you looking for a job with high possibility of self-determination and creative realization?
•Do you feel limited by too large organizations and too many stakeholders with contradicting views?
•Can you handle people, but want to remain “hands-on”?

Environment specification:
•Complex team (up to 30 team mates) with multiple sub team that are handling critical service for TSSK.
•Lot of opportunities for process improvement and process tailoring.
•Stable but not perfect operations model.
•Possibility to turn the ideas into reality.
•Lot of small challenges with process improvement potential.

Wage (gross)

1 000 EUR/monthMinimum monthly salary is 1000 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

•Cafeteria - individual benefit,
•Trainings and development opportunities,
•Discounts at various providers in Košice,
•Possibility of Home office,
•Pension savings contribution,
•Meal vouchers contribution,
•Extra vacation days,
•Young and enthusiastic working environment,
•Diversity Program,
•Health Weeks,
•Sport Activities,
•Weekend Events,
•Work life Coaching,
•Doctors at workplace,
•Credit card,
•Metro card,
•Referral bonus /financial/,
•Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

•German - advantage,
•Experience Operation Manager,
•Experience in managing complex operation environment,

•Basic technical knowledge in networking, servers technology and support services,
•Self-managed and ambitious,
•Cooperative and communicative,
•Pragmatic thinking and ITIL logic is welcome,
•ITIL expert – is an advantage.


Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

The company under the brand T-Systems Slovakia s.r.o. has defined its mission as follows: "We give IT meaning".

As part of our strategic activities, we are transforming our company into a modern information and communications technology services provider stepping towards a future based on digital technologies. We implement these steps to move our business from a project-driven model (where we supply the required number of IT experts based on our customer's requirements) to an innovative and product-oriented company model (where we supply and manage products and services during their lifecycle at the customer).

We believe that such a transformation can succeed with the right employees who are constantly developing their skills and thus contributing to the professional image of our brand in the market.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
04001 Košice
ID: 3707859  Posting date: 7.4.2020  Basic salary component (gross): 1 000 EUR/month