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Customer Support Engineer
Descartes Systems (Slovakia) s.r.o.
Place of work
Námestovo District
Námestovo District
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
from 750 EUR brutto/month according the relevant working experience, skills and language level
from 750 EUR brutto/month according the relevant working experience, skills and language level
Information about the position
Job description, responsibilities and duties
In our office in Namestovo, as a member of Descartes´s Customer Support GLN team, you will be working in a dynamic environment providing L1 application support to our customers. Shift rotation plan (partially night shifts) will be presented to you at the interview. Some work from home may be required/allowed.
RESPONSIBILITIES
• Responding to customer incidents raised mostly via e-mails and web-based customer portal but also via telephone calls
• Evidence and management of the incidents in a ticketing system through the whole ticket life-cycle
• Communicating with customers and providing timely feedback
• Troubleshooting Descartes GLN application software issues reported by customers
• Communicating with L2 support teams and 3rd parties in case of complex and/or technical resolutions
• Developing knowledge base library
• Co-operating on internal and external projects.
RESPONSIBILITIES
• Responding to customer incidents raised mostly via e-mails and web-based customer portal but also via telephone calls
• Evidence and management of the incidents in a ticketing system through the whole ticket life-cycle
• Communicating with customers and providing timely feedback
• Troubleshooting Descartes GLN application software issues reported by customers
• Communicating with L2 support teams and 3rd parties in case of complex and/or technical resolutions
• Developing knowledge base library
• Co-operating on internal and external projects.
Employee perks, benefits
We offer a flexible and casual work environment in a young and motivated team, as well as mentorship and on-the-job training. You will have an opportunity to contribute new ideas, to develop your talent and we welcome your fresh perspective.
Information about the selection process
If you are interested in this position and you fulfil the above mentioned requirements, please, send your application form together with:
1. your CV
2. agreement with processing of your personal data for indeterminate period
to [email protected] citing Customer Support Engineer in the subject of your message.
We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted.
1. your CV
2. agreement with processing of your personal data for indeterminate period
to [email protected] citing Customer Support Engineer in the subject of your message.
We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
IT, logistic
Language skills
English - Upper intermediate (B2)
Other knowledge
Microsoft Access - Basic
Microsoft SQL Server - Basic
MySQL - Basic
Microsoft SQL Server - Basic
MySQL - Basic
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Fluent English (both spoken and written)
• Strong communication skills
• Strong analytical and problem solving skills
• Flexibility and willingness to work on night shifts
• Team oriented, with the ability to work independently
• Ability to multi-task
• Customer service experience (not a must)
• Computer skills (MS Office, e-mail correspondence)
• Database experience, including Access and SQL Server (not a must)
• Strong communication skills
• Strong analytical and problem solving skills
• Flexibility and willingness to work on night shifts
• Team oriented, with the ability to work independently
• Ability to multi-task
• Customer service experience (not a must)
• Computer skills (MS Office, e-mail correspondence)
• Database experience, including Access and SQL Server (not a must)
Advertiser
Brief description of the company
Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. More than 26 000 our customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com
Number of employees
150-199 employees
Contact
ID: 3514246
Posting date: 11.10.2018
2018-10-11
location: District Námestovo Position: Customer Support Specialist, IT System Administrator, IT/Technical Support Specialist, Service Engineer Company: Descartes Systems (Slovakia) s.r.o.
Basic wage component (gross) and other rewards: from 750 EUR brutto/month according the relevant working experience, skills and language level