Data Analyst

We are transforming Marketing at Dell. Come join the best and the brightest to bring “Personalization at Scale” vision to life. Leveraging Dell Technology intellectual property, we are building one of the worlds largest customer data lake bringing billions customer contacts and data together to drive our #digitaltransformation.

Join us as Data analyst in our Data & Platform Management team in Bratislava or remote.

What you'll achieve

You'll work within a global Data & Platform Management team with focus on support and development of Customer Engagement platform. Gather data quality and requirements cross-region & cross-segment, analyze and define business needs and assist in developing appropriate solutions.

Key Responsibilities
Data Analyst for a set of critical Customer Engagement Platform datasets
Identify quality & compliance gaps, formulate solutions, implement required configuration changes, Analysis / Validations of new functionality releases / bug fixes
Work with business users to define and analyze problems and manage to resolution - provide technical details to IT team to deliver the fix and follow up with communication
Data Literacy – deep understanding of data in Data Lake - Act as subject-matter expert on data and business processes
Work closely with program managers in meeting their data needs and understanding the data requirements

Essential Requirements

4+ years of proven experience in data analytics - excellent knowledge of SQL
Analytical & Critical Thinking - keen on in-depth investigation and root cause analysis
Experience in CRM or Customer-related data management
Willingness to learn new tools. These include SAS Marketing Automation platform, waterfall SQL selections-based marketing campaigns, Tableau and Customer Data specialized tools

Desirable Requirements

Experience in global or remote Services/Business support type of environment
Experience analyzing Marketing vehicle or campaign performance, optimizing customer experience, marketing oriented acumen