Place of work
Bratislava
Contract type
full-time
Ponúkaná mzda (brutto)
Salary starting from: 1 300 EUR monthly gross

Premier HelpDesk Analyst

GBS stands for our Global Business Services, where we focus on Dell customers. While walking through the floor you will hear over 20 languages and lots of laugh. If you care about people, are a problem solver and like to help others, join our GBS team now! We are looking for enthusiastic team members who are not afraid of new challenges.
  • Taking inbound phone calls, chats (Skype/Zoom) and emails from internal and external contacts
  • Provide backup queue support as needed
  • Act as a technical advisor for Premier Page |Globa Portal |B2B issues
  • Identify customer needs and be able to address them
  • Drive customer issues, escalations and high severity issues to full resolution
  • Provide real time updates on outstanding escalations and high severity issues to team, leadership, and business stakeholders
  • Review and distribute information passed down from other functional teams

Osobnostné predpoklady a zručnosti

Essential Requirements:

  • Two plus years in a call center environment or customer phone/chat interface
  • Eighteen months within Dell or equivalent experience with customer relationship, technical support, or customer care
  • Background in coaching or individual/team development
  • Team Player willing to assist other team members as needed
  • Fluent in Second language Spanish/French/German/Russian
  • Missing some of the above skills, but learning quickly? This position is available for graduates with excellent language skills, analytical, investigation skills and technical background
  • Flexibility in schedule to provide after-hours support for Premier code launches (UAT), testing, and high severity issues

Benefity

ID: 3738691  Posting date: 13.8.2019  Basic wage component (gross) and other rewards: Salary starting from: 1 300 EUR monthly gross
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