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Place of work
Fazuľová, Bratislava
Contract type
full-time
Ponúkaná mzda (brutto)
Salary starting from: 1200 EUR gross/ monthly
Technical Support Specialist | Polish Market
· Provides first-level technical support on Dell supplied client products
· Identifies and resolves issues affecting customer client systems
· Uses troubleshooting techniques and tools to identify technical defects/issues
· Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
· Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
· Engaging necessary support staff to resolve escalations in as short a timeframe as possible
· Attends required technical training sessions
· Identifies and resolves issues affecting customer client systems
· Uses troubleshooting techniques and tools to identify technical defects/issues
· Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
· Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
· Engaging necessary support staff to resolve escalations in as short a timeframe as possible
· Attends required technical training sessions
Osobnostné predpoklady a zručnosti
Essential Requirements
· Thorough working knowledge of client and network architecture/technology
· Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
· Excellent interpersonal skills
· Excellent telephone and customer handling skills
· Fluency in Polish and good English
Desirable Requirements
· Previous experience with customer care service is highly welcomed, but not necessary
· Thorough working knowledge of client and network architecture/technology
· Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
· Excellent interpersonal skills
· Excellent telephone and customer handling skills
· Fluency in Polish and good English
Desirable Requirements
· Previous experience with customer care service is highly welcomed, but not necessary
Benefity
ID: 3616836
Posting date: 3.9.2019
2019-09-03
location: Bratislava Position: Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Company: Dell Technologies
Basic wage component (gross) and other rewards: Salary starting from: 1200 EUR gross/ monthly