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Place of work
Bratislava
Contract type
full-time
Ponúkaná mzda (brutto)
dohodou
Alienware Technical Support Specialist with English
Overall purpose of the job:
Tasks:
- Be part of Dell premium gaming product line
- Service and support English speaking customers with the goal to achieve best customer experience
Tasks:
- Handling customer enquiries aimed at extreme gaming
- Troubleshooting and fixing of technical problems
- Active guidance and online maintenance for the customers on the phone
- Helpful and polite dealing with customers
- Communication and customer handling skills at high level
Osobnostné predpoklady a zručnosti
- Fluent in English
- Knowledge and understanding of PC hardware components
- Knowledge of standard Microsoft Windows Applications and Operating systems
- Experience in dealing with customers is an advantage
- Knowledge of high performance gaming hardware is an advantage
- Excellent communication and analytical skills
- Strong in decision making
- Ability to work under pressure
Benefity
Dell Benefits• Meal vouchers - worth 3.5 Euros per worked day, fully paid by the Dell
• Housing Assistance - provision of allowance for moving to Bratislava
• Hire a Friend - Employee Referral Program
Investing In Your Future
• External language courses - reimbursed by the DELL
• E-learning, on-line courses
• Trainings and educational opportunities - based on individual career plans
• Pension Plan
Health and Insurance
• Health Center - possibility of higher standard services
• Collective Personal Life Insurance
Taking Time For Yourself
• Fitness center - directly in Dell's building (expert consultation, professional trainers, aerobics)
• Sports - opportunities to join squash, basketball, tennis, football, volleyball
• 2 cafés and a modern canteen - directly in the building
• Volunteer activities - a variety of charitable efforts (such as cooperation with the National Transfusion Center, Animal, Freedom / Tree of Life organizations)
• Health Week (massages, vitamin and fruit packages, interesting lectures and presentations)
Discounts
• Employee Product Purchase Plan - option to purchase Dell products at advantageous prices for employees
• Practical Discounts (from 10%-40%) on various products and services - banks, beauty salons, travel agencies, shops, theatres etc.
ID: 1457783
Posting date: 27.4.2015
2015-04-27
location: Bratislava Position: IT/Technical Support Specialist Company: Dell Technologies
Basic wage component (gross) and other rewards: dohodou