Contact Center Operator Slovakian

You will be a member of a small however cooperative team which serves the clients of BMW Group Czech Republic. Your duties will include dealing with the incoming email and phone requests and complaints. You will also have administrative, responding, investigating (in certain, more complex cases and summarizing tasks along with preparing response emails) and summarizing tasks along with preparing response emails.
Furthermore you’re going to also take part in general customer relationship and outgoing call campaigns. (We do not deal with direct sales and cold calls!)

Handling incoming questions and requests via phone, email and chat
- recording and administration
- gathering further information from the BMW dealer network and competent departments and experts of BMW Group Czech Republic
- preparing and submitting replies

Making outgoing customer service calls, such as
- Data clarification, customer satisfaction and event-related calls
- Lead Request handling and Follow-up calls

- You will be a member of a small cohesive team supported by a Trainer and a Supervisor
- Competitive salary
- Stable, reliable, constantly evolving business background
- Calm atmosphere

Please send us your CV and salary expectations via email.
We will have 2 interviews
- Personal (or Skype if you are not in Budapest) interview
- Phone interview for testing Slovak language skills