Assistant Store Manager

Main Duties:

• Provide exceptional customer experience for all customers and encourage and lead by example to others to do the same
• Ensure the store operates efficiently and effectively at all times and provides our customers with excellent quality products and services. Lead and motivate their team
• Actively live the brand values and engage others to do the same
• Manage and motivate their team to increase sales and ensure efficiency
• Manage stock levels
• Be familiar with sales figures
• Analyse and interpret trends to facilitate planning
• Use information technology to record sales figures, for data analysis and forward planning
• Be involved with appraisals and performance reviews, as well as providing or organising training and development
• Set objectives to achieve store KPIs
• Ensure standards for quality, customer service and health and safety are met
• Resolve health and safety and security issues
• Respond to customer complaints and comments
• Update colleagues on business performance, new initiatives and other pertinent issues
• Tour the sales floor regularly, talk to colleagues and customers and identify or resolve urgent issues
• Manage and monitor all variable costs within the limits of budgetary control
• Ensure the Cash/Head Cash Procedures and all company guidelines, policies, procedures are followed at all times by the team
• Ensure all paperwork and administrative tasks are completed within given time frames
• Identify poor performance of staff, and liaise with HR to manage people effectively
• Take care of the store in the absence of the Store Manager

The ideal candidate:

• Previous leadership/management experience desired
• Ability to act with pace and support other team members to deliver to high standards
• Good attention to detail and organized but also able to see the big picture
• Energetic, enthusiastic and not afraid of hard work
• Positive attitude with the ability to coach and motivate staff
• Self-motivated, inspire your team to work well as a team leading by example and consistently deliver outstanding results
• Able to work well under pressure and adapt to changes
• Flexible, reliable and ability to multitask and re-prioritize when appropriate
• Sales-oriented
• Problem solver
• Computer literate
• Ability to perform multiple tasks
• Excellent communication skills