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First Line Support Analyst
CPL Jobs s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time, part-time
full-time, part-time
Wage (gross)
1500, salary can be negociated
1500, salary can be negociated
Information about the position
Job description, responsibilities and duties
What will be your role?
- Administration and support of our server-based infrastructure and associated technologies.
- Protect data by operating robust processes.
- 1st level of support in IT related issues via email and phone.
- Provide personal assistance to local IT issues in Bratislava office and internal trainings for Bratislava staff.
- Attempt to resolve or escalate a wide range of issues.
- Provide On Call Support
What will you work with?
- IT infrastructure consists of a centralized infrastructure located in a collocation data centre close to one of the regional offices.
- Technology architecture is mainly based on Microsoft Back office Technology, Active Directory, Windows Server, MS Exchange and Hyper-v.
- Local desktops and applications are delivered via Citrix XenApp in a server-based computing model.
- Wide Area Network connectivity is provided by VPN services.
- There are approximately 330 users across nine offices.
- Administration and support of our server-based infrastructure and associated technologies.
- Protect data by operating robust processes.
- 1st level of support in IT related issues via email and phone.
- Provide personal assistance to local IT issues in Bratislava office and internal trainings for Bratislava staff.
- Attempt to resolve or escalate a wide range of issues.
- Provide On Call Support
What will you work with?
- IT infrastructure consists of a centralized infrastructure located in a collocation data centre close to one of the regional offices.
- Technology architecture is mainly based on Microsoft Back office Technology, Active Directory, Windows Server, MS Exchange and Hyper-v.
- Local desktops and applications are delivered via Citrix XenApp in a server-based computing model.
- Wide Area Network connectivity is provided by VPN services.
- There are approximately 330 users across nine offices.
Company on whose behalf the position is being filled
Financial consultancy, intermediation of financial services and insurance
The company advises and assists clients on complex projects and transactions across a range of specialist practice areas and sectors.
The company advises and assists clients on complex projects and transactions across a range of specialist practice areas and sectors.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
What skills would make you the ideal candidate?
At least 2 years in a HelpDesk admin role, responsible for server infrastructure in a medium to large enterprise environment
Microsoft Windows 7 – 10
Microsoft Office skills (2013, 2016, 365)
Windows Server 2008 R2 & 2012 R2
Active Directory
Microsoft Infrastructure Services (DNS, DHCP)
Networking Fundamentals
Microsoft Outlook 2013
Desktop Hardware
Mobile Device Management – BlackBerry
As a plus, understanding of:
NTFS rights management
ITIL processes
Firewall fundamentals
Web content filtering
IT Security
At least 2 years in a HelpDesk admin role, responsible for server infrastructure in a medium to large enterprise environment
Microsoft Windows 7 – 10
Microsoft Office skills (2013, 2016, 365)
Windows Server 2008 R2 & 2012 R2
Active Directory
Microsoft Infrastructure Services (DNS, DHCP)
Networking Fundamentals
Microsoft Outlook 2013
Desktop Hardware
Mobile Device Management – BlackBerry
As a plus, understanding of:
NTFS rights management
ITIL processes
Firewall fundamentals
Web content filtering
IT Security
Advertiser
Brief description of the company
At Cpl, we like to inspire our employees to develop, take up new challenges and achieve success. We value a lot positive working atmosphere, respect, and high quality of business relations. Therefore we have been successfully operating for 30 years and we are still developing our footprint globally.
We cooperate with global leaders in their industries, and our slogan, Work the Future, motivates us to continuous development and openness to new things. Our goal is to find the best talents for our Clients, and our Clients to find excellent employees who will help them in times of transformation.
Cpl has a huge national reach, we are headquartered in Dublin and have 48 international offices including Slovakia, Poland, Czech Republic, Germany, UK and the United States, providing maximum support to our customers around the world. We regularly leverage this network to identify and source top global talent. In early 2021, Cpl became a subsidiary company of Outsourcing Inc., a leading human resource solutions business, headquartered in Tokyo, Japan.
In 2023 we have major growth plans for the Slovak Branch and are already in the process of increasing the existing structures. If you are interested in being part of our development, we would be happy to hear from you.
Currently, we are seeking for a Senior Recruitment Consultant to join our team in Bratislava.
The company is a holder of a licence to offer recruitment services.
We cooperate with global leaders in their industries, and our slogan, Work the Future, motivates us to continuous development and openness to new things. Our goal is to find the best talents for our Clients, and our Clients to find excellent employees who will help them in times of transformation.
Cpl has a huge national reach, we are headquartered in Dublin and have 48 international offices including Slovakia, Poland, Czech Republic, Germany, UK and the United States, providing maximum support to our customers around the world. We regularly leverage this network to identify and source top global talent. In early 2021, Cpl became a subsidiary company of Outsourcing Inc., a leading human resource solutions business, headquartered in Tokyo, Japan.
In 2023 we have major growth plans for the Slovak Branch and are already in the process of increasing the existing structures. If you are interested in being part of our development, we would be happy to hear from you.
Currently, we are seeking for a Senior Recruitment Consultant to join our team in Bratislava.
The company is a holder of a licence to offer recruitment services.
Number of employees
10-19 employees
ID: 3388921
Posting date: 14.5.2018
2018-05-14
location: Bratislava Position: IT/Technical Support Specialist Company: CPL Jobs s.r.o.
Basic wage component (gross) and other rewards: 1500, salary can be negociated