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Team Leader to join us with Romanian and English language!
CONCENTRIX SERVICES SLOVAKIA s. r. o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
from 1500 EUR gross - the final salary depends on the level of experience and skills
from 1500 EUR gross - the final salary depends on the level of experience and skills
Information about the position
Job description, responsibilities and duties
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Essential Functions/Core Responsibilities
• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Essential Functions/Core Responsibilities
• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Employee perks, benefits
• Company laptop and mobile phone
• Life and Disability Insurance
• Contribution to the third retirement pillar
• Lunch vouchers of a value above the statutory minimum
• Discounted premium Health Care fee, which we fully pay after 12 months of employment with us
• Parking place for a car or bicycle
• MULTISPORT Card to get significant discounts at more than 500 sport and gym facilities
• Extra 3 days of paid holiday
• Extra 3 sick-days
• Extra paid leave above the statutory minimum
• Career growth opportunities
• Chill-Out room with massage chair
• Daily use of foreign languages in an international team
• Healthy breakfast at the workplace
• Excellent team atmosphere
• Team activities - Christmas party, Bowling, Volleyball, Secret Santa, Tracksuit Friday and many more...
• Generous Referral bonus for referring potential colleagues
• Free coffee&tea throughout the day
• Life and Disability Insurance
• Contribution to the third retirement pillar
• Lunch vouchers of a value above the statutory minimum
• Discounted premium Health Care fee, which we fully pay after 12 months of employment with us
• Parking place for a car or bicycle
• MULTISPORT Card to get significant discounts at more than 500 sport and gym facilities
• Extra 3 days of paid holiday
• Extra 3 sick-days
• Extra paid leave above the statutory minimum
• Career growth opportunities
• Chill-Out room with massage chair
• Daily use of foreign languages in an international team
• Healthy breakfast at the workplace
• Excellent team atmosphere
• Team activities - Christmas party, Bowling, Volleyball, Secret Santa, Tracksuit Friday and many more...
• Generous Referral bonus for referring potential colleagues
• Free coffee&tea throughout the day
Requirements for the employee
Candidates with education suit the position
Primary education
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Slovak - Proficiency (C2)
Personality requirements and skills
Candidate Profile
• Significant leadership and people management experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal - Romanian and English Language
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule
• Significant leadership and people management experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal - Romanian and English Language
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule
Advertiser
Brief description of the company
Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
Number of employees
150-199 employees
ID: 3778635
Posting date: 3.10.2019
2019-10-03
location: Bratislava Position: Call Centre Manager, Call Centre Supervisor, Team leader Company: CONCENTRIX SERVICES SLOVAKIA s. r. o.
Basic wage component (gross) and other rewards: from 1500 EUR gross - the final salary depends on the level of experience and skills