We are sorry, the company offering the job position has finished posting the job on the site.
Thank you for understanding.
Display similar jobs
Thank you for understanding.
Display similar jobs
Subject Matter Expert to join a leading customer services provider!
CONCENTRIX SERVICES SLOVAKIA s. r. o.
Miesto práce
Bratislava
Bratislava
Druh pracovného pomeru
plný úväzok
plný úväzok
Mzdové podmienky (brutto)
from 1300 EUR gross - the final salary depends on the level of experience and skills
from 1300 EUR gross - the final salary depends on the level of experience and skills
Informácie o pracovnom mieste
Náplň práce, právomoci a zodpovednosti
SME (Subject Matter Expert)/Quality Assurance Specialist is a Tier 2 level support agent that is responsible for supporting Tier 1 team members by being the go to individual on the production floor and in training, for answers to any product related questions. Your core responsibilities will be:
• Greet member phone call/process claims in a professional and courteous manner
• Assess all in-bound activities to accurately and efficiently address member’s needs by maintaining a strong customer focus
• Establish and maintain effective relationships with staff members to gain their trust and respect
• Communicate with team members in a warm, helpful and professional manner
• Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member
• Be efficient in navigating multiple systems
• Participate in ongoing training, quality initiatives and self-development
• Maintain advanced knowledge of procedures, product information and online resource tools
• Maintain regular attendance and punctuality as scheduled, and adhere to all company time and attendance policies
• Participate in activities designed to improve customer satisfaction and business performance
• Ability to work in a fast paced environment with extreme attention to detail and ownership
• Greet member phone call/process claims in a professional and courteous manner
• Assess all in-bound activities to accurately and efficiently address member’s needs by maintaining a strong customer focus
• Establish and maintain effective relationships with staff members to gain their trust and respect
• Communicate with team members in a warm, helpful and professional manner
• Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member
• Be efficient in navigating multiple systems
• Participate in ongoing training, quality initiatives and self-development
• Maintain advanced knowledge of procedures, product information and online resource tools
• Maintain regular attendance and punctuality as scheduled, and adhere to all company time and attendance policies
• Participate in activities designed to improve customer satisfaction and business performance
• Ability to work in a fast paced environment with extreme attention to detail and ownership
Zamestnanecké výhody, benefity
• Company laptop
• Extra bonus for work during afternoon and weekend shifts
• Life and Disability Insurance
• Contribution to the third retirement pillar
• Lunch vouchers of a value above the statutory minimum
• Discounted premium Health Care fee, which we fully pay after 12 months of employment with us
• Parking place for a car or bicycle
• MULTISPORT Card to get significant discounts at more than 500 sport and gym facilities
• Extra 3 days of paid holiday
• Extra 3 sick-days
• Extra paid leave above the statutory minimum
• Career growth opportunities
• Chill-Out room with massage chair
• Daily use of foreign languages in an international team
• Healthy breakfast at the workplace
• Excellent team atmosphere
• Team activities - Christmas party, Bowling, Volleyball, Secret Santa, Tracksuit Friday and many more...
• Generous Referral bonus for referring potential colleagues
• Free coffee&tea throughout the day
• Extra bonus for work during afternoon and weekend shifts
• Life and Disability Insurance
• Contribution to the third retirement pillar
• Lunch vouchers of a value above the statutory minimum
• Discounted premium Health Care fee, which we fully pay after 12 months of employment with us
• Parking place for a car or bicycle
• MULTISPORT Card to get significant discounts at more than 500 sport and gym facilities
• Extra 3 days of paid holiday
• Extra 3 sick-days
• Extra paid leave above the statutory minimum
• Career growth opportunities
• Chill-Out room with massage chair
• Daily use of foreign languages in an international team
• Healthy breakfast at the workplace
• Excellent team atmosphere
• Team activities - Christmas party, Bowling, Volleyball, Secret Santa, Tracksuit Friday and many more...
• Generous Referral bonus for referring potential colleagues
• Free coffee&tea throughout the day
Požiadavky na zamestnanca
Pozícii vyhovujú uchádzači so vzdelaním
stredoškolské s maturitou
nadstavbové/vyššie odborné vzdelanie
študent vysokej školy
vysokoškolské I. stupňa
vysokoškolské II. stupňa
nadstavbové/vyššie odborné vzdelanie
študent vysokej školy
vysokoškolské I. stupňa
vysokoškolské II. stupňa
Jazykové znalosti
Slovenský jazyk - Expert (C2)
Osobnostné predpoklady a zručnosti
• Czech language fluent OR Hungarian language fluent
• English language on B2 level
• 1-Year of Customer Service experience in a high-volume call center or face-to-face business environment preferred
• Great communication skills
• Stress resistant
• Ability to quickly adapt to changes
• Be able to work with people of all walks of life
• Flexible and Teamplayer
• English language on B2 level
• 1-Year of Customer Service experience in a high-volume call center or face-to-face business environment preferred
• Great communication skills
• Stress resistant
• Ability to quickly adapt to changes
• Be able to work with people of all walks of life
• Flexible and Teamplayer
Inzerujúca spoločnosť
Stručná charakteristika spoločnosti
Hi, we're Concentrix + Webhelp.
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
Concentrix + Webhelp is an Equal Employment Opportunity employer - we welcome candidates from diverse backgrounds. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com and www.webhelp.com.
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
Concentrix + Webhelp is an Equal Employment Opportunity employer - we welcome candidates from diverse backgrounds. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com and www.webhelp.com.
Počet zamestnancov
150-199 zamestnancov
ID: 3751422
Posting date: 10.9.2019
2019-09-10
location: Bratislava Position: Manažér call centra, Supervízor call centra, Telefonický operátor Company: CONCENTRIX SERVICES SLOVAKIA s. r. o.
Basic wage component (gross) and other rewards: from 1300 EUR gross - the final salary depends on the level of experience and skills